Network Administrator
TekSynapUnited States7 hours ago
Full-timeInformation Technology
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Responsibilities & Qualifications
The Network Administrator serves as the primary on-site technical resource responsible for delivering Data Network Support services. This role supports enterprise network operations through installation, configuration, monitoring, troubleshooting, and maintenance of network infrastructure across customer facilities. The Network Administrator operates within a ServiceNow-driven environment, ensuring timely response, resolution, and documentation of all network-related service requests and incidents. This position functions as a hands-on, execution-focused role supporting both ticket-driven operations and project-based activities within a lean team structure.
Requirements
Experience
Network Operations & Ticket-Based Support
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Target salary range: $80,000 - $120,000. The salary range displayed is an estimate and will be determined based on several factors, including the individual’s combination of education, knowledge, skills, competencies, and experience, as well as contract parameters and organizational requirements. The listed salary represents one component of the total compensation package for employees.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Other Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Additional Job Information
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at www.TekSynap.com .
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance.
The Network Administrator serves as the primary on-site technical resource responsible for delivering Data Network Support services. This role supports enterprise network operations through installation, configuration, monitoring, troubleshooting, and maintenance of network infrastructure across customer facilities. The Network Administrator operates within a ServiceNow-driven environment, ensuring timely response, resolution, and documentation of all network-related service requests and incidents. This position functions as a hands-on, execution-focused role supporting both ticket-driven operations and project-based activities within a lean team structure.
Requirements
Experience
- 3–5 years of experience supporting enterprise WAN/LAN environments, including network operations, monitoring, troubleshooting, and incident resolution
- Demonstrated experience supporting enterprise network environments, including routing, switching, and wireless technologies
- Experience configuring and troubleshooting VLANs, switch ports, and network connectivity issues
- Experience supporting Cisco network devices and performing IOS updates and configuration changes
- Familiarity with WAN technologies and circuit support, including basic understanding of optical/DWDM environments
- Experience working within a ticketing system (e.g., ServiceNow) for incident and service request management
- Working knowledge of TCP/IP, DNS, DHCP, and VPN fundamentals
- Ability to perform hands-on technical work in both office and data center environments
- Ability to coordinate with vendors, telecommunications providers, and internal stakeholders
- Strong troubleshooting, analytical, and problem-solving skills
- Strong written and verbal communication skills
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or related field
- Or equivalent additional relevant experience in lieu of degree
- 5–7 years of experience in enterprise network environments
- Cisco certifications (e.g., CCNA strongly preferred, CCNP optional), CompTIA Network+ or equivalent
- Experience in a federal or enterprise IT environment
- Experience supporting office moves, port activation, and VLAN configuration in multi-site environments
- Experience supporting structured cabling or coordinating with cabling vendors
- Familiarity with network monitoring tools such as Cisco Prime or Cisco DNA Center
- Knowledge of ITIL-based service management practices
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or related field
- Or equivalent additional relevant experience in lieu of degree
Network Operations & Ticket-Based Support
- Monitor and respond to ServiceNow tickets related to network incidents and service requests in accordance with OCIO-defined priorities and service levels
- Perform troubleshooting and resolution of network issues across OSI Layers 1–3
- Support enterprise network environments including routers, switches, and wireless access devices
- Monitor network performance and health using government-provided network management tools
- Coordinate with the Service Desk and OCIO staff to ensure accurate ticket routing, updates, and closure
- Install, configure, and maintain network hardware components, including switches, routers, and wireless devices
- Support office moves, new office setups, and reconfigurations, including cabling coordination and port activation
- Configure switch ports, VLANs, and end-user network connections (“data monuments”)
- Install, update, test, and validate Cisco IOS software on network devices
- Configure and maintain remote management access to network infrastructure
- Perform monitoring, troubleshooting, and maintenance of telecommunication circuits, including DWDM and WAN optical circuits
- Utilize network management tools and diagnostic/test equipment to support installations and troubleshooting
- Respond to incidents and service requests in alignment with OCIO-defined response and resolution targets
- Prioritize and manage workload based on ticket severity and operational impact
- Escalate issues appropriately to OCIO or vendor support when required
- Support after-hours or emergency response activities as needed to maintain service continuity
- Document all work performed within ServiceNow, including updates, resolutions, and configuration changes
- Maintain accurate records of network configurations, diagrams, and asset inventories
- Prepare and submit required operational reports as directed by OCIO
- Ensure documentation supports auditability, knowledge transfer, and operational continuity
- Work closely with OCIO stakeholders, Service Desk personnel, and other support teams
- Participate in coordination activities for network changes, upgrades, and troubleshooting efforts
- Provide technical guidance and support to end users and stakeholders as needed
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Washington D.C.
- Type of environment: Onsite
- Noise level: Low
- Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10%
Target salary range: $80,000 - $120,000. The salary range displayed is an estimate and will be determined based on several factors, including the individual’s combination of education, knowledge, skills, competencies, and experience, as well as contract parameters and organizational requirements. The listed salary represents one component of the total compensation package for employees.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Other Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Additional Job Information
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at www.TekSynap.com .
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance.
Key Skills
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