Support Engineer

Greetings from LINNK Group.

Job Title: IVR Operation Support Engineer

Location: Doha, Qatar

Contract: Yearly Renewable

Role Summary:

Responsible for the operation, maintenance, and support of Cisco IPCC/IVR platforms, ensuring high availability, performance, and seamless call center operations.

Key Responsibilities:

• Provide 24x7 operational support and incident management (NOC coordination, on-call rotation)
• Manage and maintain Cisco IPCC, CVP, and Call Manager systems
• Configure and troubleshoot IP Telephony, PRI, Voice Gateways, and Call Routing
• Develop and maintain ICM scripts and TCL scripts
• Monitor platform performance, alarms, and ensure timely issue resolution
• Handle IVR services, outbound campaigns, and backend integrations
• Generate reports, analytics, and system diagnostics
• Support change management (CAB), deployments, and DR setups
• Coordinate with internal teams and vendors for smooth operations

Required Skills:

• Strong experience in Cisco Contact Center (IPCC/UCCE/UCCX)
• Hands-on with CVP, CUCM, Voice Gateway, ICM Scripting
• Knowledge of VoIP, IP Networking, PRI/BRI, Call Flows
• Basic knowledge of SQL Server / RDBMS
• Good communication and teamwork skills

Qualifications & Experience:

• Bachelor’s degree in Telecom / Computer Science / Electronics
• 3–6+ years experience in IP Telephony / Contact Center technologies
• Cisco voice certification (preferred)

For applying, please send your most updated cv and details below to [email protected]