TikTok Shop - IPR Operational Program Manager
TikTokBrazil1 day ago
Full-timeProject Management, Information Technology
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Responsibilities
Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users.
Responsibilities:
- Identify gaps in current policies, workflows, and enforcement logic, and drive initiatives to make the IPR program more efficient and automation-friendly.
- Partner with product and engineering to convert IP governance into LLM driven solutions, pursing the latest technologies and investigate the best practice in governance. Meanwhile, provide mentorship on LLM application to team members.
- Analyze large datasets to uncover trends, anomalies, and high-risk patterns (e.g., repeat offenders, listing similarities), and help define key detection signals.
- Build mechanisms to monitor IP risk, detect spikes or anomalies, and enable early warning systems.
- Work closely with moderation teams and external vendors to improve enforcement consistency, accuracy, and overall program performance.
- Go beyond case-by-case review—conduct root cause analysis and translate findings into systemic fixes.
- Investigate complex or IP issues, ensuring fast, data-backed resolution.
- Help educate internal teams and external partners on IP rules to ensure protection on TikTok Shop.
Qualifications
Minimum Qualification(s):
- Bachelor degree.
- 3+ years of experience in related domains, including Customer Experience, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, or Compliance programs.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders to achieve results.
- High Oral/Written proficiency in English is required for this role due to cross functional collaboration with global teams.
Preferred Qualification(s):
- Demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users.
Responsibilities:
- Identify gaps in current policies, workflows, and enforcement logic, and drive initiatives to make the IPR program more efficient and automation-friendly.
- Partner with product and engineering to convert IP governance into LLM driven solutions, pursing the latest technologies and investigate the best practice in governance. Meanwhile, provide mentorship on LLM application to team members.
- Analyze large datasets to uncover trends, anomalies, and high-risk patterns (e.g., repeat offenders, listing similarities), and help define key detection signals.
- Build mechanisms to monitor IP risk, detect spikes or anomalies, and enable early warning systems.
- Work closely with moderation teams and external vendors to improve enforcement consistency, accuracy, and overall program performance.
- Go beyond case-by-case review—conduct root cause analysis and translate findings into systemic fixes.
- Investigate complex or IP issues, ensuring fast, data-backed resolution.
- Help educate internal teams and external partners on IP rules to ensure protection on TikTok Shop.
Qualifications
Minimum Qualification(s):
- Bachelor degree.
- 3+ years of experience in related domains, including Customer Experience, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, or Compliance programs.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders to achieve results.
- High Oral/Written proficiency in English is required for this role due to cross functional collaboration with global teams.
Preferred Qualification(s):
- Demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
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