Help Desk Officer – 1st Level Support

We are currently looking for a Help Desk Officer (1st Level Support) to join a global IT Service Desk team based in Geneva.

You will provide first-line support to a large international user base within a fast-paced and demanding environment.

• Provide first-level IT support to end-users via phone, email and ticketing system
• Handle incoming requests and incidents, ensuring quick resolution on first contact when possible
• Create and manage tickets with clear and structured information
• Escalate issues to Level 2 teams when required
• Provide remote troubleshooting and user assistance
• Maintain and update knowledge base documentation and procedures
• Manage workload through ticketing tools and ensure proper follow-up
  

• First experience in a Help Desk / IT Support role (mandatory)
• Certification in IT support or equivalent (CFC or similar)
• Strong customer service mindset
• Ability to work in a fast-paced, international environment
  

• Strong knowledge of Windows 10/11 & Microsoft 365
• Experience with:
• Active Directory / GPO / SCCM
• Citrix / VDI environments
• Remote access tools (VPN, secure access)
• Familiarity with ticketing tools (e.g. Jira Service Management)
• Basic networking knowledge
• Mobility support (iOS devices, smartphones, tablets)
  

• French: fluent
• English: professional level
• Additional languages are a plus
  

• Strong communication skills
• Problem-solving mindset
• Customer-oriented approach
• Ability to prioritize and multitask
• Team spirit and ownership
  

• Full-time, on-site role in Geneva
• Shift-based schedule between 07:30 and 19:00 (weekdays)

Residence in Switzerland is a strong advantage for this type of role.

However, every application is carefully reviewed. Even if your profile does not fully match this opportunity, it may still be considered for other upcoming roles. We therefore encourage you to stay attentive to our openings and continue applying.