Technical Support Engineer

Technical Support Engineer (Short-Term Contract)

📍 Sydney, Australia – Onsite

⏳ Short-Term Contract (1–2 months)

⚡ Urgent Requirement

Role Overview

We are looking for a Technical Support Engineer to provide first and second-level IT support in a fast-paced enterprise environment. This is a short-term onsite contract based in our Sydney office, supporting end users and ensuring smooth IT operations.

This role is ideal for a hands-on IT professional with strong troubleshooting skills and experience supporting enterprise systems.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for end-user devices and systems
• Troubleshoot issues related to laptops, desktops, peripherals, and network connectivity
• Manage user accounts and permissions within Active Directory and Office 365
• Support IT onboarding and offboarding for employees and contractors
• Troubleshoot issues across Windows, macOS, and Linux environments
• Maintain and update IT asset inventory and documentation
• Manage support tickets in systems such as ServiceNow or Jira
• Provide remote support using tools such as Remote Desktop or AnyDesk
• Assist with video conferencing systems and meeting room setups
• Perform routine system maintenance and patch management

Required Qualifications

• 6–7 years of experience in IT Support, preferably in multinational environments
• Strong knowledge of Windows, Linux, and macOS operating systems
• Hands-on experience with Active Directory and Office 365 administration
• Experience working with ticketing systems such as ServiceNow or Jira
• Bachelor’s degree in IT, Computer Science, or equivalent practical experience

Important Note

This is a short-term onsite contract (1–2 months) based in Sydney, supporting the local office IT operations.

Candidates must be available to start immediately and work onsite in Sydney.