Digital Service Developer
If InsuranceFinland20 hours ago
Full-timeEngineering, Information Technology
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Make digital services better for millions of customers.
Join If’s Service Development Chapter in the Digital Sales & Customer Experience unit and turn customer and business needs into tangible improvements. You’ll work in a cross‑functional squad serving private customers with a primary focus on MyPages (Omat sivut)—and on the APIs that power multiple channels across If.
We translate business and customer needs into digital solutions by exploring development opportunities and ensuring the chosen approach is feasible and viable. Our chapter specializes in building excellent digital customer journeys.
This is a career move—more scope, impact, learning, and satisfaction—as you develop critical customer journeys, shape requirements, and use data to improve outcomes.
What Success Looks Like (your First 6–12 Months)
Join If’s Service Development Chapter in the Digital Sales & Customer Experience unit and turn customer and business needs into tangible improvements. You’ll work in a cross‑functional squad serving private customers with a primary focus on MyPages (Omat sivut)—and on the APIs that power multiple channels across If.
We translate business and customer needs into digital solutions by exploring development opportunities and ensuring the chosen approach is feasible and viable. Our chapter specializes in building excellent digital customer journeys.
This is a career move—more scope, impact, learning, and satisfaction—as you develop critical customer journeys, shape requirements, and use data to improve outcomes.
What Success Looks Like (your First 6–12 Months)
- Take charge of the requirements creation process; actively discover and analyze customer needs, then develop detailed user stories with clear targets.
- Translate business needs into clear API requirements.
- Strengthen acceptance testing and production verification to reduce defects-to-production.
- Work effectively in a cross-functional squad (UX, dev, analytics) and contribute to both local and cross-Nordic initiatives.
- Be comfortable working within a complex system landscape.
- Solid experience working between business and IT teams, including hands-on requirements gathering, testing, and analysis.
- Proven ability to influence and build long‑lasting trust with both business stakeholders and technical teams.
- Strong analytical mindset with the ability to translate complex data into clear customer‑centric insights and actions.
- Strong communication skills in Finnish and English.
- Experience working in insurance, regulatory environments, or Nordic cross-country setups.
- Hands-on involvement in developing digital self-services or similar user-facing digital solutions.
- Comfortable with agile ways of working in cross-functional squads.
- Experience coordinating API producers and multiple consumers.
- An inclusive Nordic culture with skilled colleagues and real ownership.
- Career growth across teams/countries in the largest insurer in the Nordics.
- Working with products and services that truly matter.
- Modern offices (Turku/Espoo), primarily on-site collaboration with hybrid flexibility.
- Wellness allowance, sports activities, lunch benefit, and great insurance benefits.
- Work location: Turku or Espoo (Finland).
- Travel: Some travel within the Nordics is required.
- Start: As soon as possible/by agreement.
- Application deadline: Screening and interviewing will start immediately. However, application deadline is 11th Of April.
- How to apply: Submit your CV in Workday. You do not need to include a cover letter, but we kindly ask you to answer a few questions in our recruitment system about your motivation for this position.
- Contact: Markus Kovanen, Chapter Lead, Service Development FI — [email protected], +358 50 424 1312.
Key Skills
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