Observability Engineer

Location : Luxembourg

Languages : French and English

Responsibilities

• Provide expertise in observability and monitoring to support Event Management activities and contribute to standard IT Event Management methodologies.
• Configure, administer, and optimize monitoring tools (primarily Centreon) to ensure comprehensive coverage across infrastructure and applications.
• Design, build, and maintain dashboards, views, and alerting rules to deliver clear visibility into system availability, performance, and capacity.
• Analyze metrics, events, and trends to detect anomalies, identify root causes, and propose remediation actions to enhance system stability and reliability.
• Collaborate with IT infrastructure and application teams to define monitoring requirements and implement best practices across services.
• Generate and interpret reports on system performance, reliability, and event trends, providing actionable insights to IT and business stakeholders.
• Contribute to Continual Service Improvement (CSI) initiatives, including documenting standards, guidelines, and procedures related to monitoring and observability.
• Support ITSM processes (Incident, Problem, Change) by ensuring monitoring data is effectively utilized for faster detection, resolution, and prevention of issues.

Profile

• Bachelor’s degree in Computer Science, Information Systems, or a related IT field (or equivalent experience).
• ITIL Foundation v4 or v5 certification.
• Solution-oriented mindset with the ability to recommend improvements for observability platforms.
• Familiarity with ITSM processes that use monitoring data (Incident, Problem, Change, Asset) and ability to generate KPI reports.
• Strong analytical, organizational, and problem-solving skills to interpret metrics and events.
• Excellent collaboration, communication, and customer service skills.
• Fluency in French and English.
• Experience with ServiceNow ITSM processes (around 1 year).
• Knowledge of Linux, MariaDB, and Centreon.
• Experience designing or improving ITSM/ITOM dashboards and reports.
• Exposure to automation or scripting for monitoring, alerting, or reporting improvements.
• Experience contributing to process documentation or CSI initiatives related to monitoring and observability.

Interested in this opportunity? Feel free to apply or send us your updated CV at [email protected], [email protected] and [email protected]