Department: Operations

Location: Romania

• Serve as the primary point of contact for clients throughout the project lifecycle, addressing inquiries, resolving issues, and providing regular status updates.
• Coordinate and monitor multiple projects to ensure timely delivery in alignment with scope, schedule, and company standards.
• Support project planning activities, including scheduling, resource coordination and tracking key milestones.
• Maintain and update project documentation, reports, and tracking tools to ensure visibility and transparency across stakeholders.
• Collaborate with cross-functional teams to ensure alignment and timely execution of project deliverables.
• Identify potential risks or delays and proactively escalate or propose mitigation actions.
• Ensure compliance with internal processes, quality standards, and client requirements.
• Assist in continuous improvement initiatives by identifying inefficiencies and suggesting process enhancements.
  
  
  

• Proven background in Customer Support, Customer Success, or Project Coordination, with hands-on experience managing requests, resolving issues, and supporting ongoing projects in a structured environment.
• Strong proficiency with the Microsoft Office Suite, with a particular focus on Excel for tracking data, preparing reports, and maintaining clear documentation.
• Practical experience working with CRM and ticketing systems such as Jira and/or Salesforce, including workflow management, progress tracking, and accurate record-keeping.
• Preference for experience with customer support involving construction, infrastructure, or technology
• Clear and confident verbal and written communication in English at C1 level or higher, with the ability to interact professionally with internal teams and external stakeholders.
• Strong time management and multitasking skills, capable of prioritizing tasks across multiple requests or projects.
• High level of attention to detail and accuracy, especially when handling customer data, project updates, and documentation.
• Well-organized, adaptable, and comfortable working in deadline-driven environments.
• Proactive and efficient problem-solving mindset, with the ability to identify issues, escalate when needed, and drive solutions to completion.
  
  

• Competitive salary package;
• Being part of an international, dynamic work environment;
• Professional development (seminars, courses);
• Medical Insurance (MedLife);
• Opportunity to work in a fast-growing international company with significant impact in its industry;
• 7Card.