Position Overview

We are seeking a structured and collaborative Internal Project Manager to lead and coordinate internal IT and CID-related projects. The primary focus of this role is to manage and navigate the interface between the CID service provider, third‑party vendors, and WalWil’s internal IT and business stakeholders.

This role is highly complementary to the CID service delivery model. While service providers and vendors are responsible for execution within their respective scopes, the Internal Project Manager ensures alignment, clarity, and progress across organizational and contractual boundaries. The role acts as coordinating and integrating function, safeguarding business outcomes, timelines, and stakeholder expectations.

Key Responsibilities

Cross‑Party Coordination & Interface Management

• Act as the primary coordination point between:
• CID service provider teams
• Third‑party vendors
• WalWil IT, security, and business stakeholders
• Ensure clear understanding of roles, responsibilities, dependencies, and handovers across all parties.
• Proactively manage inter‑vendor and vendor‑to‑internal interfaces to avoid gaps, duplication, or misalignment.

Project Governance & Delivery Oversight

• Establish and maintain project governance structures, including cadence, forums, escalation paths, and decision logs.
• Track project progress across multiple delivery parties, ensuring milestones, dependencies, and risks are visible and actively managed.
• Drive timely decision‑making by preparing clear options, impacts, and recommendations for stakeholders.

Stakeholder Engagement & Communication

• Serve as a trusted point of contact for business and IT stakeholders throughout the project lifecycle.
• Translate business objectives into clear, actionable delivery expectations for service providers and vendors.
• Provide structured and transparent communication on status, risks, dependencies, and upcoming decisions.

Dependency, Risk, and Issue Management

• Identify and manage cross‑team and cross‑vendor dependencies that may impact delivery timelines or outcomes.
• Proactively surface risks and issues, coordinating mitigation actions across involved parties.
• Ensure escalations are handled constructively and resolved in line with agreed governance models.

Scope, Change, and Alignment Control

• Support scope clarity by ensuring project objectives, assumptions, and boundaries are well understood by all parties.
• Coordinate change discussions across vendors and internal teams, ensuring impact and dependencies are assessed before decisions are made.
• Maintain alignment between contractual delivery, internal priorities, and evolving business needs.

Documentation & Ways of Working

• Maintain project documentation such as:
• Project plans and timelines
• RAID logs
• Decision and dependency logs
• Stakeholder communication summaries
• Reinforce consistent ways of working across delivery parties, aligned with WalWil governance and CID frameworks.

How This Role Complements CID Service Providers and Vendors

The Internal Project Manager does not replace or duplicate delivery responsibilities held by the CID service provider or third‑party vendors. Instead, the role:

• Provides coordination and oversight across multiple delivery entities
• Ensures end‑to‑end alignment where delivery spans organizational or contractual boundaries
• Reduces delivery friction by clarifying ownership, sequencing, and dependencies
• Protects business outcomes by balancing service provider execution with internal priorities

In practice:

• Service providers and vendors deliver within their defined scopes
• The Internal Project Manager integrates, aligns, and steers the overall effort

Qualifications

• Proven experience managing internal IT or transformation projects involving multiple vendors and stakeholders.
• Strong ability to operate in complex, multi‑party delivery environments with shared responsibilities.
• Excellent stakeholder management and communication skills, capable of engaging both technical and non‑technical audiences.
• Experience working alongside managed services, system integrators, or outsourced delivery models.
• Structured approach to planning, governance, risk management, and reporting.
• Comfort navigating ambiguity and driving alignment without direct line authority.