UI/UX Designer

Key Responsibilities

• Design and optimize end-to-end chatbot conversation flows (including edge cases)
• Write clear, empathetic, and on-brand UX microcopy
• Structure and manage multilingual chatbot content (Dutch, French, English)
• Ensure consistency in tone, voice, accessibility, and inclusivity
• Collaborate with cross-functional teams (business, legal, customer service)
• Conduct usability testing and analyze chatbot performance
• Continuously improve flows based on data insights and user feedback
• Maintain content libraries, design patterns, and style guides
• Coordinate with localization teams for high-quality multilingual delivery

🎯 Requirements

• 3+ years of experience in Conversation Design, UX Writing, or Chatbot Content Design
• Strong understanding of conversation flows, NLU basics (intents/entities), and human-AI interaction
• Experience with tools like Figma, Voiceflow, Rasa, or similar platforms
• Proven ability in multilingual content creation and adaptation
• Experience working in Agile/Scrum environments
• Strong skills in content structuring, testing, and optimization using analytics