Crew Controller

Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, Las Vegas, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok.

Founded in 2021, we are an ambitious, and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

We are looking for an aviation enthusiast with strong teamwork and leadership skills to join our Operations Control Center (OCC) as a Crew Controller. In this role, you will ensure the safe and efficient crewing of Norse flights, collaborating closely with crew planning, operations control, and other internal and external teams. While no prior experience is required as full training will be provided, relevant experience is an advantage and may lead to a higher salary range.

This position operates in shifts, ensuring 24/7/365 global operations. Position is located in Riga, Latvia and is a full-time office-based role.

Your responsibilities will include:

• Execute short-term crew planning in daily operations, adhering to regulations, crew qualifications, and operational requirements;
• Monitor crew members duty and rest times to ensure compliance;
• Manage crew replacements and adjust duty rosters due to operational disruptions, sickness, or other absences;
• Collaborate with Crew Planning on long-term changes or disruptions;
• Work closely with various departments, including Crew Planning, OCC Control, Ground Control, Flight Operations, Ground Operations, and HR;
• Arrange and oversee crew logistics such as proceedings, transfers, and hotel accommodations;
• Track and adjust training and check flights for crew members;
• Prepare reports for internal and external use;
• Other tasks appointed by Shift Manager, Team Lead or Head of OCC.
  
  

What We're Looking For:

• Legal right to live and work in Latvia;
• Strong Communication Skills;
• Problem-Solving and Decision-Making skills;
• Organizational and Time Management Skills;
• Technical Proficiency (Familiarity with basic computer tools e.g., MS Office);
• Resilience and Stress Management;
• Excellent written and verbal communication skills;
• Fluency in spoken and written English - required due to regular communication with international clients and/or preparation of documentation in English;
• Flexibility to work in shifts, including nights, weekends, and holidays.
  
  

We offer:

• The sky is the limit growth opportunity in dynamic aviation industry;
• Monthly salary ranging from 1400 - 1800 EUR (Gross), based on candidate experience, plus additional compensation for night shifts and work on national holidays;
• Explore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;
• Premium health insurance provided after the probation period;
• Gym and wellness benefit, with co-payment for sports activities after the probation period;
• Modern office in the city center - Novira plaza;
• Inclusive and diverse work culture we bring together talent from over 40 nationalities.
  
  

We believe that culture will be our competitive advantage.Team Norse has identified three core values that we all should live and breathe. They are:

• Be inclusive
• Take ownership
• Show kindness.