Mobile Support Engineer (iOS)
J&M GroupCanada12 hours ago
Full-timeInformation Technology
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Role Overview
Provide technical support for enterprise mobile devices, applications, and connectivity issues. Ensure smooth day-to-day mobile operations and promptly resolve end-user issues while maintaining security and compliance standards.
Key Responsibilities
Provide technical support for enterprise mobile devices, applications, and connectivity issues. Ensure smooth day-to-day mobile operations and promptly resolve end-user issues while maintaining security and compliance standards.
Key Responsibilities
- Troubleshoot and resolve issues across iOS, Android, and Windows mobile devices
- Configure, manage, and support Mobile Device Management (MDM) solutions such as Intune and AirWatch
- Support mobile application deployment, updates, and version control
- Diagnose and resolve network connectivity, Wi-Fi, and VPN issues on mobile devices
- Enforce mobile security policies and ensure compliance with organizational standards
- Create and maintain end-user documentation and provide training as required
- Strong knowledge of mobile operating systems, especially iOS and Android
- Hands-on experience with MDM tools and mobile security frameworks
- Good understanding of Wi-Fi, VPN, and mobile networking concepts
- Excellent troubleshooting, communication, and customer support skills.
Key Skills
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