Required Skills & Experience:

-5–7 years of experience in Cisco network operations Strong hands-on experience with Cisco router maintenance, including:

1. Software upgrades

2. Configuration compliance

3. Large-scale configuration changes

- Experience with Cisco DNA Center (DNAC)

- Solid intermediate knowledge of routing protocols and Cisco technologies

- Proven ability to work after hours as required

- Strong operational mindset with attention to stability and risk mitigation

- Experience working in enterprise environments (telecom background not required)

Nice to Have Skills & Experience:

- Experience in regulated or customer-sensitive environments (e.g., banking or similar industries)

- Strong awareness of customer impact and service continuity

- Experience with formal change management processes

Job Description

Insight Global is looking for a Network Operations Engineer to join a leading Telecommunications client in Canada. This is a fully remote role within Canada. The Network Operations Engineer will support enterprise network operations initiatives focused on Cisco router software upgrades, configuration compliance, and network refresh programs. This role was created due to capacity gaps following team attrition and supports several projects that kicked off earlier this year and are being consolidated under this group. The successful contractor will play a key role in executing and overseeing network changes, ensuring stability, minimizing customer impact, and supporting large-scale upgrade efforts. While some work occurs during business hours, a portion of the role requires after-hours maintenance window support. This is not a telecom-specific role—enterprise network experience is sufficient.

Key Responsibilities

- Perform Cisco router software upgrades, including migration-related activities within the company's network environment

- Audit, remediate, and clean up network configurations to ensure compliance and operational consistency

- Support Cisco refresh programs, including upgrading existing gear (not a Juniper migration at this time)

- Assist with DNAC (Cisco DNA Center) onboarding and operational use

- Prepare, submit, and manage change requests (CM process) during business hours in preparation for after-hours network changes

- Execute and support after-hours network changes during scheduled maintenance windows

- Oversee assigned deliverables and ensure projects are executed as planned

- Coordinate with internal teams to ensure minimal customer impact

- Support projects that may start as “one-off” initiatives but have potential to expand into larger programs

- Help free up internal FTEs to focus on enterprise-specific initiatives by handling generic network operations work