Senior Application Support Specialist Expert
Forvis Mazars in QatarQatar4 days ago
Full-timeInformation Technology
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Responsibilities
In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools).
- L1 and L2 Support – Ensuring timely troubleshooting and problem resolution within SLA
- Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
- Creating and maintaining user manual and admin manuals
- Onboarding of New Users (Supporting Application Training)
- Working with Cross-Functional Teams
- Manage stakeholders’ communication, support change management, manage business demand deliveries
- Document and communicate assigned work and progress to immediate project team, and management
- Support the organization’s project management policy, practice and methodology
- Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence
- Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams
- Leads process improvement, innovation and automation initiatives
- Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
- Leads project task force meetings or work groups for multiple projects. Ensure distribution and documentation of minutes, vendor project correspondence and status reports as required.
- Bachelor in IT or Relevant
- Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
- Overall, 12 years’ experience in similar skill set.
- Excellent verbal and written communication skills in English.
- Proficient verbal and written communication skills in Arabic
- (Preferred).
- Excellent customer interaction attitude and behavior
- Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
- Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)
In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools).
Key Skills
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