About Us:

Airtel Payments Bank, India's first payments bank is a completely digital and paperless bank. The bank aims to take basic banking services to the doorstep of every Indian by leveraging Airtel's vast retail network in a quick and efficient manner. At Airtel Payments Bank, we’re transforming the way banking operates in the country. Our core business is banking and we’ve set out to serve each unbanked and underserved Indian. Our products and technology aim to take basic banking services to the doorstep of every Indian. We are a fun-loving, energetic and fast growing company that breathes innovation. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’.

Key Responsibilities

• Provide L2 support for Linux servers, AWS services, and related infrastructure.
• Troubleshoot and resolve incidents, service requests, and escalations from L1 support.
• Monitor system performance, logs, and alerts to proactively identify issues.
• Perform routine administration tasks: user management, patching, log rotation, backup checks, etc.
• Support and maintain AWS services such as EC2, S3, IAM, RDS, CloudWatch, VPC, and Security Groups.
• Work with configuration management and deployment tools (Ansible, Terraform, Jenkins, etc.) when required.
• Collaborate with L3 engineering teams for problem resolution and RCA (Root Cause Analysis).
• Ensure adherence to ITIL processes (incident, change, problem management).
• Maintain documentation, knowledge base articles, and runbooks for repeated issues.
• Participate in on-call rotation and provide support during planned/unplanned outages.
• Ensure security compliance and implement best practices across Linux and AWS environments.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• 2–4 years of experience in Linux system administration (RHEL, CentOS, Ubuntu).
• Hands-on experience with AWS Cloud services (compute, storage, networking, IAM).
• Strong troubleshooting and analytical skills.
• Good knowledge of shell scripting (Bash/Python) for automation.
• Familiarity with monitoring tools (CloudWatch, Nagios, Zabbix, Prometheus, Grafana, etc.).
• Knowledge of networking fundamentals (TCP/IP, DNS, VPN, firewalls, load balancers).
• Understanding of backup, disaster recovery, and high availability concepts.
• Excellent communication skills to interact with business users, L1 teams, and vendors.

Good to Have (Preferred Skills)

• AWS Certified SysOps Administrator / Solutions Architect – Associate.
• Exposure to DevOps tools (Docker, Kubernetes, Git, Jenkins).
• Experience with ticketing systems like ServiceNow, JIRA, or Remedy.
• Basic knowledge of databases (MySQL, PostgreSQL, MongoDB).
• Experience in incident management in production environments.

Why join us:

Airtel Payments Bank is transforming from a digital-first bank to one of the largest Fintech company. There could not be a better time to join us and be a part of this incredible journey than now. We at Airtel payments bank don’t believe in all work and no play philosophy. For us, innovation is a way of life and we are a happy bunch of people who have built together an ecosystem that drives financial inclusion in the country by serving 300 million financially unbanked, underbanked, and underserved population of India. Some defining characteristics of life at Airtel Payments Bank are Responsibility, Agility, Collaboration and Entrepreneurial development : these also reflect in our core values that we fondly call RACE..