Business Intelligence Analyst | CX Analytics
PlaylistBrazil18 hours ago
Full-timeAnalyst
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About the Company:
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You'll Play
At Playlist, we're reimagining how businesses harness the power of data to drive meaningful insights and transform decision-making.
Our Business Intelligence team is the strategic nerve center that transforms raw information into powerful insights, empowering our international partnerships and marketing teams to make impactful choices. As a Business Intelligence Analyst, CX Analytics, you'll be a critical data partner for our CX organization, building the analytical infrastructure that tells the story of our customers. You'll:
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You'll Play
At Playlist, we're reimagining how businesses harness the power of data to drive meaningful insights and transform decision-making.
Our Business Intelligence team is the strategic nerve center that transforms raw information into powerful insights, empowering our international partnerships and marketing teams to make impactful choices. As a Business Intelligence Analyst, CX Analytics, you'll be a critical data partner for our CX organization, building the analytical infrastructure that tells the story of our customers. You'll:
- Develop sophisticated dashboards and data visualizations in Tableau and Hex that translate complex data into clear, actionable insights for stakeholders across the CX organization
- Design and maintain robust data models using SQL in dbt, creating a single source of truth that drives strategic decision-making
- Collaborate closely with cross-functional teams to understand business objectives and develop data solutions that illuminate key performance indicators
- Build and refine data pipelines, working with sources like Zendesk and Salesforce
- Partner with stakeholders to build roadmaps and prioritize projects that drive the most impact across the company, bridging communication between data and business teams
- Contribute to the team's technical growth by sharing knowledge and supporting collaborative learning initiatives
- Expertise with data analysis, visualization, and transformation
- Strong coding skills in at least one of: Python, R, or SQL (dbt is a plus)
- Proficiency in data visualization tools (Looker, Power BI, Tableau, Hex)
- Exceptional ability to communicate complex technical concepts to non-technical audiences
- Analytical mindset with a talent for translating data into strategic business insights
- Collaborative approach to problem-solving and team dynamics
- Experience with Customer Experience/Support Analytics
- Comfort with a remote work environment, collaborating with team members across the globe
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
Key Skills
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