Junior Engineer (Mobile Apps)

SNSW Grade 5/6 base salary from $90,767 to $103,729 + super

Location: Haymarket. Hybrid and flexible working arrangements including location available

Temporary Full-Time - to 30th September 2027

Build the Future of NSW Mobile Digital Services

Service NSW is seeking a passionate Junior Engineer to join our high‑performing Mobile Apps Team, responsible for the development, improvement, and ongoing evolution of the Service NSW mobile apps and digital credentials used by millions of customers across NSW every day.

This role is ideal for an engineer eager to grow their technical capability, work collaboratively in a modern engineering environment, and make a meaningful contribution to digital services that directly benefit the people of NSW.

About the Role

The Junior Engineer plays a key role in designing, developing, testing, and maintaining high‑quality software across mobile applications and supporting backend services. Working closely with other engineers, designers, and product teams, you will contribute to the full product lifecycle, from ideation to deployment and operational support.

You'll also help maintain efficient ICT systems and processes, respond to technical issues, and support continuous improvement across the mobile engineering domain.

Key Responsibilities

• Contribute to the development and maintenance of the Service NSW mobile applications (iOS/Android) and related backend systems.

• Pair program with fellow engineers and participate in test‑driven development throughout the entire lifecycle.

• Assist in implementing systems, processes, and technical solutions that improve performance, accessibility, user experience, and mobile capability.

• Monitor, troubleshoot, and resolve technical issues to meet service-level expectations.

• Prepare and maintain support documentation, guidelines, and administrative processes.

• Collaborate with team members, product managers, and designers to deliver high-quality, user‑focused digital products.

• Provide technical advice and support to stakeholders to ensure effective use of tools, technologies, and systems.

• Contribute to continuous service improvement initiatives and mobile app enhancements.
  
  

What You'll Need

Technical Skills & Experience

• Understanding or demonstrated strong interest in mobile app development (React Native, iOS, and/or Android).

• Experience with backend engineering concepts or technologies.

• Willingness to work using pair programming and test‑driven development (TDD) 100% of the time.

• Ability to learn, adapt, and apply new technologies in a fast‑paced environment.

• Tertiary qualifications in software engineering, computer science, or equivalent experience.
  
  

Soft Skills & Behaviours

• Strong communication skills and ability to work collaboratively in a highly interactive team environment.

• Customer-focused mindset with an understanding of how digital products impact NSW residents.

• Problem‑solving skills with the ability to diagnose and resolve issues efficiently.

• Commitment to continuous learning, self‑development, and contributing to team success.
  
  

About Our Team

You'll join the innovative and collaborative Mobile Apps Team, where we build and evolve some of the most widely used government mobile apps in Australia. We work in a creative, supportive, and fun environment with a strong engineering culture focused on quality, teamwork, and high output.

We deliver new features and improvements continuously as part of a growing backlog of exciting capabilities that support NSW Government digital transformation.

The team offers:

• A highly collaborative and creative engineering environment

• Strong technical leadership and mentorship

• Modern engineering practices (TDD, pair programming, CI/CD)

• Opportunities to contribute to meaningful, high-impact digital products
  
  

What We Offer

• Competitive salary package

• Flexible working arrangements (1-2 days in office)

• Professional development and growth pathways

• Supportive team culture and strong coaching environment

• Opportunity to make a real impact on services used by millions

• Access to cutting-edge tools, technologies, and modern engineering practices
  
  

Essential requirements

To be considered for roles in the NSW public sector, applicants must:

• Be NSW residents or willing to relocate
• Hold appropriate working rights for the type of employment offered:

Ongoing (permanent) roles require Australian citizenship or permanent residency

Temporary roles require valid work rights for the full duration of the role

More information is available in the PSC Essential Requirements Factsheet.


Interested?

Please submit a single document including your CV and Cover Letter, outlining your experience and how it aligns with this role.

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider headquarters outside these locations where reasonable and operationally suitable.


Salary Grade SNSW 5/6, with the base salary for this role starting at $90,767 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Chantelle Madden via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Wednesday 8, April 2026

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process