We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Role Definition

Require Hands and Feet support specialist with experience 3-5yrs

Key Responsibilities

1. End‑User Support

• Provide L1/L2 onsite support for laptops, desktops, printers, scanners, and mobile devices.
• Troubleshoot OS issues (Windows/Mac), application errors, performance problems, and connectivity.
• Assist with new joiner setups (device provisioning, profile setup, asset handover).
• Perform incident resolution and service request fulfilment within SLA.

2. Hardware & Peripheral Management

• Replace or upgrade hardware components (RAM, SSD, HDD, batteries, keyboards, etc.).
• Coordinate warranty claims, vendor support, and hardware repairs.
• Install, configure, and troubleshoot monitors, docking stations, keyboards, and other peripherals.

3. Network & Infrastructure Hands‑On

• Provide physical support for network devices: routers, switches, Wi‑Fi APs, firewalls (rack/stack, patching).
• Check cable connectivity, patch panel mapping, and LAN/WAN port availability.
• Assist remote network teams during outages or maintenance (power cycle, cable tracing, port identification).

4. Server Room / Data Center Assistance

(As per access rights & compliance)

• Perform physical checks on servers, storage devices, UPS, and cooling equipment.
• Replace server components under remote engineer guidance.
• Manage power-on/power-off tasks, media handling, and device labeling.

5. Asset & Inventory Management

• Maintain accurate asset tracking for IT equipment.
• Manage stock availability of IT peripherals and accessories.
• Support periodic asset audits and compliance checks.

6. Collaboration & Documentation

• Work closely with remote support teams, NOC/SOC, and service desk for ticket updates.
• Document resolutions, technical steps, and known issues.
• Follow ITIL processes for incident, request, problem, and change management.

Required Skills & Qualifications

• 2–5 years of experience in Desktop Support / Field Support / Hands & Feet support.
• Good understanding of Windows 10/11, O365, basic networking (TCP/IP, DNS, DHCP), VPN, and hardware troubleshooting.
• Familiarity with Active Directory, endpoint management tools (SCCM, Intune, etc.).
• Ability to handle physical IT tasks (lifting hardware, cabling, rack mounting).
• Good knowledge of Network cabling – Ethernet cabling (Copper, Optics) , serial cables etc.
• Basic knowledge of Network devices routers, switches, Firewalls, Compute devices
• Capable of identifying ports & devices, connect/Change Ethernet cables between devices, power-on, restart devices as per guidance from remote engineers.
• Capable of installing devices like router, switches, Esxi,etc.. Connect console cable and follow instructions to configure devices.
• Capable to execute basic troubleshooting commands like ping, tracert, ipconfig etc on Windows machine.
• Capable of doing structured cabling
• Basic familiarity with Network devices command line - boot commands, tftp, etc.
• Change IP address on Windows operating systems to connect to network.
• Should carry Laptop, console cable with required drivers and ports on Laptop to connect to console ports on Network devices.
• Should be able to connect to IDRC/ILO with laptop
• Changing ILO IP address/Mask and gateway
• Racking devices and cabling devices

Preferred Certifications

• CompTIA A+ / Network+
• ITIL Foundation
• Microsoft Modern Desktop Administrator (MD-100/MD-101)
• Cisco CCNA (optional)

Benefits:

• A supportive, diverse and global team with a brilliant culture.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com
• For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.