IT Service Desk Technician L1 (M/F)

Acting as a first line of support, you assist as a primary point of contact for IT-related inquiries via phone, front desk, and service portal, ensuring a responsive and user-focused experience. You support ticket management within ServiceNow by logging, categorizing, and prioritizing incidents and requests under guidance, while handling incoming calls and tickets with a focus on first-contact resolution and user satisfaction, and escalating when necessary. Additionally, you contribute to first-level administration and troubleshooting, providing support for applications and hardware while continuously developing your technical skills.

What we expect from you

• Junior profile with a strong interest in IT support and a willingness to learn quickly
• Basic familiarity with tools such as ServiceNow
• Good understanding of Windows, iOS, and Microsoft Azure environments
• Awareness of ITIL best practices and IT support processes
• Excellent communication skills with a strong client-first mindset
• Fluent in English and French

What you can expect from us

Why choose Employeneurship?

Our Employeneurship model is unique, a true innovation in the high-tech consultancy sector. It is THE 21st-century working relationship for highly skilled technical professionals. It is built on 5 main pillars:

• You will benefit from a permanent employment contract that provides stability and security,
• You will learn to assess your market value and receive a share of the profits generated by your work through individual profit sharing,
• We will support you with personalized coaching and a dedicated training plan, allowing you to develop your entrepreneurial skills,
• Our structure of technical competence cells offers you a solid, meaningful, and relevant network of experts,
• The Entrepreneurial Lab will be your playground to explore new ideas and possibly take part in launching start-ups.