Group Head of IT

Job Details

Print Job Details Download as PDF

Key Relationships

Internal: Executive Management, SBU heads, HOD’s

Key Relationships

Operational Management –

Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance.
Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and providing status to management.
Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics.
Maintains overall security of Artan’s network, systems and data.
Owns and maintains strict controls on data/system backups and recoverability.
Management staff members in their daily activities as well as supporting business projects.
Develop and manage relationships with vendors in support of staff growth and systems support.
Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan’s business requirements.
Undertake risk assessments of both hardware and software for both internal and external business clients.
Oversee outsourced software development relationships, development and delivery.
Ensures a proactive approach in staying up to date on current projects in progress, projects in the pipeline and operational issues, including industry technology trends and applicability of software/hardware solutions.

Strategy and Planning

Contribute to the development of IT departmental strategies to align with the overall business strategy.
Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc.
Develop and implement data retention standards develop and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity).
Development, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance.
Establish and implement ‘best practice’ standards as well as departmental policies and procedures.
Overall responsibility for strategic planning for system upgrades.
Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop etc.

Team Management

The incumbent needs to oversee the quality of work and productivity of the team member(s) and provide guidance and direction wherever necessary.
Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements.

Skills

Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.
Exceptional hands-on experience with software development or systems management.
Large awareness of the current technology and a passion to seek more information for upcoming technologies.
Must have documented working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.
Must be aware of or hold experience managing/developing open-source software.
Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must be creative, with initiative and drive.
Must take a proactive approach and be a team player.
Strong written and oral communication skills.
Strong interpersonal skills.

Qualifications

Bachelor’s degree in computer science/information technology or equivalent is essential
Master’s Degree in the above fields is preferred
Certifications in Microsoft/Citrix technologies are a requirement
ITIL or PMI Certification is preferred

Experience

Minimum 15 years’ experience in technical operations, and strategy and planning management.
Must have working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.
Must be aware of or have experience managing/developing open-source software.
Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.

Apply Now

Group Head of IT

Key Skills

Related Jobs

Web developer

Data Analyst

JAVA Lietojumprogrammatūras izstrādātājs/-a

Related Jobs

Web developer

Data Analyst

JAVA Lietojumprogrammatūras izstrādātājs/-a

Cookie Settings