HR and L&Q Coordinator

The HR & L&Q (Learning & Quality) Coordinator supports the Human Resources function by managing daily HR operations while driving employee development and quality standards across the hotel. This role is responsible for coordinating training programs, maintaining HR records, supporting employee engagement initiatives, and ensuring compliance with brand and company standards.

YOUR DAY-TO-DAY:

• Maintain and update employee records, contracts, and HR databases
• Assist with recruitment processes including job postings, screening, and interview coordination
• Prepare onboarding documentation and support new colleague orientation
• Handle employee inquiries related to HR policies, benefits, and procedures
• Coordinate and schedule training programs in line with hotel and brand standards
• Maintain training records and track employee development progress
• Support onboarding and continuous learning initiatives
• Assist in identifying training needs and organizing workshops
• Support implementation of brand quality standards and audits
• Monitor service quality initiatives and ensure compliance across departments
• Assist in preparing for internal and external quality inspections
• Track and report on quality performance metrics
• Organize employee engagement activities, events, and recognition programs
• Promote a positive work environment aligned with company values
• Support internal communication initiatives and HR campaigns
• Prepare HR and training reports (monthly, quarterly)
• Ensure compliance with local labor laws and company policies
• Assist in audits related to HR and training documentation
• Liaise with department heads to ensure training and HR initiatives are implemented effectively
• Coordinate cross-departmental HR and quality projects
• Act as a point of contact for HR and training-related matters
  
  

WHAT WE NEED FROM YOU:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 1–3 years of experience in HR, training, or hospitality environment preferred
• Knowledge of HR practices, training coordination, and quality standards
• Proficiency in Microsoft Office (especially Excel and PowerPoint)
• Familiarity with HR systems and learning platforms is an advantage
• Fluent in English; Arabic is a plus
  
  

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.