State Service Incharge

This job is provided by apna.co Role & responsibilities

Oversee and manage service operations

Handle service centers, ensure timely resolution of customer issues, and maintain service quality standards.

Monitor and manage warranty claims, replacements, and escalations. Coordinate with regional service partners,

distributors, and dealers to streamline service processes.

Conduct regular audits of service centers to ensure compliance with company policies.

Track and analyze service performance metrics (TAT, customer satisfaction, cost efficiency).

Manage spares inventory, service logistics, and ensure timely availability of parts.

Train, guide, and supervise service staff to enhance efficiency and customer experience.

Report state-level service performance and highlight improvement areas to management.

Preferable Candidate

6 to 8 years of experience in after-sales service operations, preferably in consumer electronics or related industries

Experience managing service centers, dealer networks, and regional partners

Strong skills in handling customer issues, warranty claims, and escalations

Good understanding of service KPIs like TAT, customer satisfaction, and cost control

Experience in spare parts management, inventory, and service logistics

Strong leadership and team management abilities

Good communication and coordination skills

Analytical mindset with focus on performance improvement

Willingness to travel across the state for service operations