Software Specialist

Consultant – Software Lifecycle Management & Packaging (m/f/d) | Public Sector IT | Remote | Contract

Our client is a well-established IT services provider supporting large-scale enterprise and public sector environments. They are seeking an experienced Consultant in Software Lifecycle Management & Packaging to support the coordination, governance, and optimisation of software delivery processes within a complex IT landscape.

Project Details:

Start: May 2026

End: December 2026

Workload: Full-time

Location: Remote (80%) / Bonn (20%)

Responsibilities:

• Support the administrative and operational management of the end-to-end software lifecycle.
• Coordinate software requests, updates, and deployments across internal delivery units.
• Maintain and manage data within lifecycle and ticketing systems (e.g. Jira, Maximo).
• Track project progress, monitor deadlines, and ensure timely delivery of software services.
• Prepare status reports, performance analyses, and stakeholder updates.
• Identify inefficiencies, risks, and gaps in processes, and escalate where necessary.
• Support IT service operations including incident, change, and problem management.
• Create knowledge articles and troubleshooting documentation for service teams.
• Monitor service performance against SLAs/OLAs and support continuous service improvement.
• Facilitate communication between stakeholders, service teams, and architecture functions.

Requirements:

• Proven experience in Software Lifecycle Management, IT Service Management, or similar roles.
• Strong understanding of ITIL processes (Incident, Change, Problem, Release Management).
• Hands-on experience with ticketing and workflow tools such as Jira or comparable systems.
• Experience working in large enterprise or public sector IT environments.
• Ability to manage and track multiple workstreams with strong attention to detail.
• Experience in reporting, documentation, and process optimisation.
• Fluent German (C1) and good English (B1).
• ITIL Foundation certification (or equivalent).
• Degree in Computer Science, Business Informatics, or comparable qualification (or equivalent experience).

Nice to Have:

• Experience with software packaging and deployment in centrally managed environments.
• Familiarity with tools such as Maximo or similar enterprise systems.
• Experience supporting large-scale IT operations or transformation programmes.