IT Support Specialist

Your team

The Pictet Group is one of the world's leading independant wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented at 30 offices in financial centers worldwide, and currently employs over 5200 people. Pictet has been present since 1989 in Luxembourg, where it employs over 700 people.

Pictet Tech division specializes in designing and integrating cutting-edge software applications, including advanced portfolio management systems, sophisticated trading platforms, and comprehensive banking and corporate solutions. As a key contributor to the Group's strategic advancements, the division plays a vital role in driving transformative innovations that enhance our services and deliver exceptional value to our clients.

The role of the IT Support Specialist is to be responsible for ensuring the operational management of End user IT solutions.

Your role

• Install, maintain, and provide support for workstations and various peripherals (incl. printers, fax machines and scanners).
• Install and maintain mobile devices (iPads and iPhones).
• Provide support for application access management and file system.
• Provide Level 1 support for the LAN network.
• Provide Level 2 support and contribute to resolve incidents and problems.
• Contribute to the maintenance of the existing technical environment, as well as to the functional monitoring of capacity and performance management processes.
• Update operating documentation.
• Contribute to maintain and optimize internal system management processes, within a framework based on ITIL, with a service management tool.
• Manage computer stock and inventory.
  
  

Your profile

Knowledge:

• University degree in Computer science
• 2 years' experience in a similar position
• Very good knowledge of the workstation environment (Windows 11) and management tools (SCCM, Azure AD, active directory)
• Good knowledge of Microsoft & VMare products.
• Good knowledge of IOS and IOS management tools
• Knowledge of Extream network device is an advantage
  
  

Soft skills:

• Excellent spoken and written communication skills.
• Ability to work independently.
• Strong client service orientation.
  
  

Language skills:

• Fluent in French and English
  
  

Note

In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

Flexible and modern ways of working

As a responsible and supportive employer, we promote the well-being of our employees through a set of flexible working arrangements, ranging from a work-from-home policy for eligible functions to opportunities for annualised part-time leave and extended parental leave.

Diversity & Inclusion

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.