Technology Network Operation Engineer

At Hepsiburada,, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With Türkiye’s and the region's largest Smart Operations Center, industry-leading R&D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.

Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our “Technology Empowerment for Women Entrepreneurs” program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.

With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as “Türkiye’s Hepsiburada” and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.

For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.

If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services—and contribute to exciting success stories—the future starts here.

Our Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Telecommunication or related fields.
• Having at least 3 years’ experience in IT, including at least 2 years with a mobile operator.
• Solid understanding of computer hardware, networking fundamentals, and mobile network architectures.
• Hands-on experience with Linux, Windows, Android systems and Office Programs.
• Professional knowledge of the principles of mobile networks, network equipment, self-service devices, and their modules (knowledge of lockers is an advantage).
• Ability to analyze data, draw conclusions, and make optimal decisions based on those conclusions.
• Ability to develop/implement solutions based on identified problems.
• Competent written and spoken language, business correspondence skills.
• Communicative, experienced in solving complex technical issues, reducing incidents, and working in a team.
• Strong written and verbal communication skills and business correspondence skills.
• Strong problem-solving skills and willingness to roll up sleeves and get the job done.
• Knowledge of English is must for communicating with colleagues from Kazakhstan
• Knowledge of ITIL Processes is plus.
• A great team player with a self-initiative mindset.
• For male candidates, military service has been completed or postponed for at least two years.

Your Responsibilities:

• Troubleshoot and resolve complex technical issues across the device network.
• Monitor and continuously improve the performance and reliability of the device network.
• Develop and implement solutions based on regular maintenance and operational insights
• Ensure agreed service levels and device availability targets are consistently met
• Create clear, simple, and actionable documentation and operational instructions
• Communicate and transfer identified problems to relevant teams and oversee the development and implementation of solutions.
• Coordinate cross-functional teams to drive problem resolution and ensure alignment across departments.
• Develop clear, concise, and actionable documentation and operational guidelines.
• Provide technical support both on-site and remotely, and develop clear, structured technical documentation.
• Operating Incident Management, Case Management, Alarm Management processes within the technology.
• Resolving cases submitted to the Technology Operations team via the ITSM Tools, and forwarding unresolved cases to other teams for follow-up.
• Resolving system incidents 7/24, taking defined actions, and quickly informing the solution teams.
• Working closely with Product & Engineering teams to improve and evolve Products.

We Offer:

• We rule the change and you are taking big responsibility for this game.
• We are learning and improving together with our experiences.
• Hepsiburada is empowering, supporting, and making the ideas a reality.
• Working with joy is our secret weapon !

https://medium.com/hepsiburadatech

https://stackshare.io/hepsiburada

"Bu ilan sebebiyle yapacağınız başvurular aracılığıyla toplanacak kişisel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.Ş (“Hepsiburada”) tarafından 6698 sayılı Kişisel Verilerin Korunması Kanunu (“KVKK”) ve ilgili mevzuat kapsamında iş başvuru süreçlerinin yürütülmesi amacıyla otomatik yollarla işlenecektir. Detaylı bilgi için lütfen Aydınlatma

Metni’ndeki Çalışan Adayı (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) kişi kategorisini inceleyiniz.”