Desktop Support Engineer

Sigma IT is seeking for its client, a leading global commodities trading company in Geneva, an experienced Desktop Support Engineer:

Job Description:

• Provide day-to-day desktop support for Geneva office and remote locations
• Install, configure and maintain workstations including Windows 11, M365 Office, trading applications and macOS
• Support market data applications: Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE
• Manage new joiner preparation including account creation, desk setup, PC/laptop builds, applications and telephony
• Administer iPhone, computers, printers, scanners and other hardware equipment
• Deploy applications via SCCM, Intune and other MDM platforms
• Analyze incidents and contribute to continuous improvement initiatives
• Design and build custom internal tooling for Help Desk teams
• Work on rotation shifts with on-call requirements beyond normal business hours

Qualifications:

• Minimum 5 years experience as Senior Desktop Support or similar position
• Strong experience supporting Microsoft environments: Windows OS, MS Office, M365
• Experience with EUC networks, patching and Wi-Fi management
• Administration skills in Active Directory, Azure AD, Intune, GPO's, Exchange 2019, SCCM
• Telephony systems experience: MS Teams Voice, Cloud9 turret, AirWatch, Intune
• AV technologies support: Logitech, Teams Rooms
• Virtual environments knowledge: Citrix, VMWare VDI, AVD
• Trading applications support experience: Trayport, Reuters, Bloomberg, ICE
• Cloud technologies understanding: Azure, AWS
• macOS support capabilities
• Customer service orientation with white glove support approach
• PowerShell experience (bonus)
• Automation creation background (advantageous)