IT Support & Network Specialist - Level 2

🌟 Job Description

Position: L2 IT Support & Network Engineer

Working Hours: Full-Time

Start Date: As soon as possible

Required Support: On-site

Location: Izmir, Turkey

Employment Type: Fixed-Term Contract

Preferred Contract: B2B with Sharp Brains Limited (UK) – you should be eligible to contract/file your taxes yourself (as a self-employed contractor or through an umbrella company).

Note: Only engineers who speak English and Turkish professionally may apply.

Job Description: L2 IT Support & Network Engineer 🌐💻

We are looking for an experienced L2 Tech to maintain and improve our computing environment by identifying network needs, installing upgrades, and monitoring performance.

Job Responsibilities:

• 📈 Establish network specifications by working with users to analyze workflow, access, and security needs, and designing router administration.
• 🛠 Set up and maintain networks by evaluating performance issues like availability, utilization, throughput, and latency, while planning and executing network upgrades.
• ⚙️ Troubleshoot and optimize network performance, and escalate unresolved issues to vendors when necessary.
• 🔒 Ensure network security by managing access, monitoring, control, and documentation.
• 📚 Train users by creating and conducting educational programs and offering continuous support.
• 🔄 Upgrade and improve networks through collaboration with vendors, testing, evaluating, and installing new features and enhancements.
• 💰 Support financial operations by submitting budget information and keeping track of expenses.
• 📖 Stay updated by participating in training programs, reading industry publications, and building a professional network.
• 🔐 Maintain confidentiality and protect the organization’s data.
• 🎯 Achieve organization goals by taking ownership of new tasks and finding ways to add value.

Job Requirements:

• ✔️ Proven experience in network administration.
• 🔄 Expertise in networking, routing, and switching.
• 🔧 Knowledge of server management and infrastructure control.
• 🔥 Experience with firewalls, VPNs, and remote troubleshooting.
• 🖥️ Ability to configure server hardware.
• 💾 Familiarity with backup and recovery software.
• 📊 Strong organizational and multitasking skills.
• 🎓 Certifications like CCNA, Network+, CCNP, or equivalent.
• 🎓 BSc in Computer Science or related field or equivalent experience.
• 🎓 Associate’s or Bachelor's degree with a focus on electronics preferred.

Join us in shaping the future of IT and network solutions! 🌟