Technology Project Manager

Job Description

• Salary $126k to $140k per hour+ 12% Superannuation
• Full Time Contract to 30 June 2027
• Lead Projects that Matter
  
  

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on:

• Excellent Customer Experience and Service Delivery
• Great Organisational Culture
• Innovation and Continuous Improvement
• Good Governance and Integrity
• Long Term Financial Sustainability
  
  

The role:

This is a fixed-term role (to 30 June 2027) in customer experience and technology transformation, the kind of work that leaves a visible mark on how an organisation operates and how customers feel when they interact with us.

You'll lead projects that matter, spanning both customer-facing platforms and critical internal systems. This includes: expanding our omnichannel experience, exploring and implementing AI solutions, laying the groundwork for potential new CRM systems, and driving significant enhancements across our broader enterprise technology landscape, including key information management and operational systems.

To do it well, you'll need to be as comfortable in a room with vendors and project sponsors as you are working through complexity with cross-functional teams. Strong stakeholder engagement isn't a nice-to-have here; it's how we get things get things done.

What you'll be focused on:

• Elevating Customer Experience: Delivering technology projects that enhance how customers interact with us, including improving our digital channels and laying foundations for potential future CRM capabilities.
• Transforming Enterprise Systems: Driving improvements and modernisations within our essential internal systems, enhancing efficiency and effectiveness across the organisation.
• Guiding Technology Adoption: Ensuring successful implementation and adoption of new technologies by effectively engaging with internal and external stakeholders, fostering collaboration, and navigating the transition
  
  

About you:

To be considered for this position you will have:

• Demonstrated experience, preferably as an IT Project Manager, leading and delivering projects, understanding project impacts and in the development of achievable project plans.
• Demonstrated ability to work across multiple disciplines within a business to understand their business needs and align these with outcomes of technology projects.
• Excellent organisation and time management combined with exemplary written and oral communication skills.
• Demonstrated experience managing vendors (through formal contracts) to deliver technology outcomes in a collaborative manner.
• Demonstrated personal resilience and adaptability where perseverance through challenges with flexible approach and willingness to change
  
  

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities – engaging work and the opportunity to apply your skills and experience.

Transformation - We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

Further Information:

Further information is available from Louise Bracey on 9262 6109. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 7 April 2026.

Come and join the transformation!

Download the Position Description:

Technology Project Manager

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

About Us

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

• A welcoming and supportive working environment
• Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
• Extensive employee health and wellbeing programs including flexible working arrangements
• Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
• Competitive terms and conditions of employment
• Ample onsite parking at most facilities with ready access to public transport