IT and Network operations Engineer

About Us

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

About the Role

Responsibilities:

• Responsible for local and global IT desktop operation and maintenance, terminal management, office network and application platform
• Implementation and operation & maintenance support, and employee IT service support, etc.
• Perform foundational IT operations tasks, including OS installation/configuration, user access management (onboarding & offboarding), and data backup/recovery for servers and business systems as well as firmware upgrades for network devices, security policy configurations, and network topology optimization
• Analyse and clarify Japan and global end-users technical inquiries as wells as manage IT AI Ticketing System, summary and reporting analysis periodically
• Configure, monitor, and maintain daily operations of office network infrastructure (routers, switches, wireless APs, etc.) to ensure stable internal network performance. In case troubleshoot and resolve network connectivity issues or address common problems such as latency or outages
• Participate in office network planning, including new office network deployments and adjustments to existing network structures.
• Monitor the status of core business systems, respond to alerts promptly, and maintain incident logs during shifts and support cybersecurity efforts, including vulnerability scanning, firewall policy maintenance, and emergency response to security incidents.
• Tracking and maintenance of local and global IT assets
• Implement related IT projects with IT team leader, contracting, and implementation including user acceptance testing and user training when needs
• Other tasks and IT duties as assigned by IT team leader

Requirements:

• Degree in Computer science, Information Technology or equivalent
• Candidates with at least 3 years and above experience in IT operations and Level 1 / Level 2 end-user support or related fields would be preferred
• Familiar with Mac/Windows laptop operation and maintenance
• Familiar with Google Suite and various common office application system operation and maintenance
• Have certain projects implementation and management experience, office setup and renovation experience is a plus
• Possess good learning, communication and independent problem-solving abilities
• Remote support services experience is required
• Must be able to multitask and work in a fast-paced environment
• Fluent in English mandatory, mandarin and native language is a plus
• Short term business travel is needed

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment.

Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.