Badge Services Lead

Summary

In Places, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple’s retail stores, workplaces, and workplace services. We develop and manage Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.

Description

At Apple, we pride ourselves on transforming fresh ideas into groundbreaking products, services, and unforgettable customer service experiences. If you are passionate about delivering exceptional service and cultivating positive relationships, this is your opportunity to make an impact. As a Badge Services Lead, you will be at the forefront of ensuring smooth operations, maintaining high standards of service, and supporting the team of badge services professionals to deliver results.

Minimum Qualifications

• Proven experience providing exceptional customer service in a fast-paced, multinational environment.
• A people-focused, collaborative approach that thrives in a fast-paced, dynamic workplace.
• Strong attention to detail, excellent organizational skills, and ability to communicate clearly and effectively.
• Effective time management including the ability to multi-task, organize and prioritize.
  
  

Preferred Qualifications

• Versatile in nature, with the ability to flex and balance challenges while maintaining a calm attitude.
• Thrives on a team where expertise is shared, and feedback is imperative.
• Confident with delivering both positive and constructive peer feedback.
• Self-starter who is dedicated and demonstrates creative and critical thinking abilities.
• Anticipates the impact of an idea or action on the team, with the ability to quickly respond to resistance.
• Demonstrated knowledge of our iOS and macOS operating systems and software.
• BA/BS degree or equivalent preferred.