Cybersecurity Service Manager, Cyber Defence Services

We are looking for a Cybersecurity Service Manager to join our Cyber Defence Services organization and contribute to the development of our cyber defence services.

In this role, you will work closely with customers, service owners, delivery teams, and internal stakeholders to improve our services based on customer needs, business priorities, and operational insight. You will help translate these needs into concrete development initiatives, support prioritization and backlog management, and drive continuous improvement across selected service areas.

You will play an important role in ensuring that our services remain relevant, scalable, and valuable for our customers. This includes contributing to roadmap work, coordinating development topics and helping align service capabilities with customer expectations and delivery realities. The role combines service management with a product-oriented way of working, with a strong focus on collaboration, structure, and practical execution.

Location: Turku or Espoo, Finland (hybrid work)

Type: Full-time, permanent employment

What we expectYou are a cybersecurity professional with strong stakeholder management skills and experience in developing or managing services in a complex environment. You are comfortable working across both strategic and operational topics, and you know how to turn input from multiple sources into clear priorities and actionable improvements. You enjoy working with both customers and internal teams and are motivated by services that deliver clear and lasting value.

As part of our Cyber Defence Services team, you will collaborate with colleagues across the organization and contribute to the continuous development of our service portfolio and customer offering.

• Minimum 6 years of relevant experience in cybersecurity, managed services, service management, product ownership, or service development
• Understanding of how cybersecurity services are operated and improved in a customer-oriented environment
• Ability to work across strategic, operational, and service development-related topics
• Experience in coordinating stakeholders and balancing different needs in a structured way
• Strong communication skills and the ability to build trust with both customers and internal teams
• A practical and development-oriented mindset, with the ability to turn ideas and feedback into concrete actions
• Experience supporting roadmap work, backlog prioritization, or continuous improvement processes
• Relevant certifications such as CISSP and/or CISM are considered a strong advantage
• Fluency in Finnish and English
  
  

Your Role

Cybersecurity Service Management

• Drive improvement and development of selected cyber defence services together with service owners, technical teams, and other stakeholders
• Gather and translate customer needs, business priorities, and operational insights into concrete development initiatives and service improvements
• Support roadmap planning, prioritization, and backlog management for selected service areas
• Help align service capabilities, delivery quality, and customer value
• Contribute to service-related communication, stakeholder alignment, and continuous improvement of ways of working
  
  

Customer Collaboration and Service Value

• Work closely with customers to understand their expectations, priorities, and evolving cybersecurity needs
• Build strong working relationships with customer stakeholders and act as a key contact in service development and strategic topics
• Support customers in maximizing the value from our cyber defence services
• Translate service observations, customer feedback, and operational insights into structured improvement opportunities
  
  

Service Reviews and Stakeholder Engagement

• Facilitate service reviews, customer meetings, and development discussions related to service quality, improvements, and future needs
• Present service development topics, priorities, and value in a clear and structured way
• Participate in workshops, planning sessions, and cross-functional discussions
  
  

Strategic Presales Support

• Support strategic customer meetings, proposals, and workshops together with account teams and subject matter experts
• Contribute to shaping customer-specific service roadmaps and future development planning
• Provide senior cybersecurity perspective in selected opportunities without direct sales responsibility
  
  

In this role, you combine a structured, service-oriented mindset with practical understanding of cybersecurity delivery. You are comfortable working with both customer stakeholders and technical specialists, and you build trust across different audiences. You remain calm under pressure and are able to bring clarity and structure to complex situations. You are also able to turn diverse inputs into clear initiatives and take them forward in a consistent and practical way.

Interested?

Apply by filling out the form on this page or submit your application via LinkedIn’s Apply function. The position will be filled as soon as we find the right candidate, so don’t delay.

For more information about the role, please contact: [email protected]

Please note that all candidates should be confident in their ability to pass Finnish Security and Intelligence Service (SUPO) background check procedures.

We offer

• A senior and visible role in a high-quality Cyber Defence Service organization
• A flexible hybrid work model
• A competitive salary and comprehensive benefits, including: full lunch benefit, phone benefit, extensive health insurance and extensive leisure-time accident insurance
• Comprehensive occupational health services through Terveystalo
• Annual sports and culture benefit of €400 (ePassi)
• Paid training and certification opportunities
• Modern equipment and tools of your choice
• A collaborative work environment with skilled colleagues across the Nordics
• A culture that values trust, autonomy, and professional growth
  
  

Who We AreNetNordic is a Nordic system integrator and service provider specializing in business-critical infrastructure, from cybersecurity to secure cloud-based data centers and protected networks.

Technology is at the heart of what we do, and we are passionate about smart, efficient solutions. Our vision is to be our customers’ Best Companion.

NetNordic employs over 700 experts across 17 countries. In Finland, we are a team of over 90 professionals located in Espoo and Turku.