Business Analyst

About Brillio

Brillio LLC is a fast-growing, pure-play Digital Transformation Solutions and Services company backed by Bain Capital private equity. Founded in 2014 and headquartered in Silicon Valley, Brillio is focused on delivering design-led solutions for our customers. We are not an IT Services company trying to pivot and support the “next big thing.” As a digitally native company, everything we have done and will continue to do, will have this laser focus. Brillio delivers disruptive digital solutions across capabilities such as Design Thinking, Product Engineering, Data Analytics, Digital Front Office, and Digital Infrastructure. Our core values of Customer success, We Care, Entrepreneurial (mind set) and Excellence - drive everything that we do, from the very first day.

Brillio Romania

Brillio Romania is a dynamic and rapidly growing company with over 200 employees and offices in Cluj, Oradea, and Bucharest. With its fast-paced growth, the company has consistently demonstrated an unwavering commitment to client satisfaction.

At Brillio Romania, we know our success comes from the innovative contributions and brilliant work of our people. So, we make fostering a positive work environment our top priority. Employees at Brillio Romania not only thrive, but they also have the chance to build long and fulfilling careers, fostering a sense of stability and dedication that ultimately benefits both the company and our valued clients.

Role:

Business Analyst – Professional Services

Job Description:

We are looking for a team-oriented Business Analyst to support the analysis, documentation, and optimization of client business processes within Professional Services projects.

In this role, you will work closely with internal teams and external clients to understand business needs, map processes, and align them with product functionalities. You will contribute to improving operational efficiency and supporting successful solution implementations.

This role requires strong analytical skills, attention to detail, and the ability to manage priorities in a fast-paced, project-driven environment.

Responsibilities:

• Collaborate with internal stakeholders and external clients to gather and define business and system requirements
• Analyze, document, and map current business processes using structured methodologies and tools
• Align client business processes with product features and functionalities
• Identify process gaps and propose solutions or improvements
• Support solution design and configuration activities
• Contribute to the evaluation, selection, and implementation of software applications and tools
• Assist with database-related topics, including data structure understanding (SQL Server knowledge is a plus)
• Provide guidance and support to development teams throughout the software lifecycle
• Participate in the creation and review of solution design documents, test strategies, and test plans
• Ensure proper documentation of processes, including flowcharts, manuals, and best practices
• Monitor progress of assigned workstreams and ensure timely delivery aligned with project goals
• Provide regular status updates and reporting to stakeholders, including project scorecards

Technical Skills:

• 6+ years overall experience in business analysis, including requirements elicitation, process mapping (As-Is / To-Be) and gap analysis
• Strong knowledge of Telecommunications domain, especially OSS and Inventory systems, with exposure to COTS platforms (e.g., Cramer, Granite)
• Good understanding of system integration concepts and end-to-end solution architecture
• Hands-on experience with SQL Server (data analysis, querying, basic database design understanding)
• Familiarity with software development lifecycle (SDLC) and Agile methodologies
• Experience using process mapping tools (e.g., Visio or BPM tools) for documenting workflows and business processes
• Proficiency in MS Office tools (Excel, Word, Outlook)
• Ability to collaborate with technical teams (developers, DBAs) and translate business requirements into technical specifications

Soft Skills:

• Strong analytical thinking and problem-solving skills
• Effective communication skills, with ability to interact with both technical and non-technical stakeholders
• Good stakeholder management and facilitation skills (e.g., workshops, requirement sessions)
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Attention to detail and structured approach to documentation
• Proactive mindset with a high level of ownership and accountability
• Ability to work both independently and within cross-functional teams

Nice to have

• Experience with test management tools and test documentation
• Exposure to API-based integrations or system interfaces
• Basic understanding of reporting and dashboards