Business Analyst

Job Title: Business Analyst

The Role :

The Business Analyst is responsible for delivering high‑quality reporting, insights and dashboard solutions to support global and market stakeholders. This role plays a critical part in translating complex data into clear business‑oriented recommendations and generating insights that drive the continuous improvement of Consumer Care capabilities and programs.

The Business Analyst must be able to understand business challenges, translate them into analytical requirements, and communicate findings in a clear, compelling way to different audiences—including market stakeholders, functional teams and Executive Committee level. This role also acts as a bridge between business teams and technical teams, ensuring that reporting solutions, processes and platforms evolve in line with business needs.

Key Responsibilities

• Develop, maintain and enhance Power BI and Excel dashboards and reports for global and market use
• Monitor global KPIs and vendor performance and highlight risks, trends and opportunities
• Ensure data accuracy and consistency across ServiceNow, vendor platforms and internal reporting tools
• Design, test and implement improvements to reporting tools, dashboards and data processes
• Prepare monthly reporting packs in PowerPoint suitable for business users and senior leadership
• Deliver ad hoc analyses and support Leadmetrix team and markets with data‑driven problem‑solving
• Collaborate with Data & Analytics, IT and cross‑functional teams to define requirements and support global dashboard enhancements
• Identify and recommend improvements to processes, data flows, tools and platforms across Consumer Care
• Translate business needs into technical requirements for system enhancements, ensuring strong alignment with business objectives
• Communicate insights and recommendations clearly to diverse stakeholder groups, adjusting the level of detail depending on audience (operational teams vs EXCOM)

Skills and Experience Required:

• Bachelor’s degree with 2+ years of experience in business analytics, reporting or similar functions

Core Experience:

• Minimum of 2 years working as a Data, Reporting or Business Analyst

• Experience in a Consumer Services Centre or Contact Centre is preferred

• FMCG and/or Consumer Goods industry experience beneficial

Technical & Platform Skills:

• Advanced proficiency in Microsoft Office tools, particularly Excel (including Macros), PowerPoint, Power BI, Power Query and ServiceNow

• Ability to navigate and work confidently across multiple technical platforms

• Strong understanding of modern databases, data structures and data governance

Business & Analytical Skills:

• Strong business acumen with the ability to interpret data from a business standpoint

• Proven ability to create compelling storytelling through data visualization and structured PowerPoint presentations and PBI dashboards

• Strong critical thinking, problem‑solving orientation and ability to propose improvements proactively

• Ability to translate business challenges into analytical questions and technical requirements

• Skilled at balancing technical depth with business‑friendly explanations

Soft Skills & Ways of Working:

• Strong communication and influencing skills, both one‑to‑one and in group settings

• Ability to collaborate across departments and work with diverse stakeholder groups

• Ability to prioritize effectively and focus on high‑impact activities

• Adaptability and strong understanding of Agile ways of working

• Fluent in English, both verbal and written

Working Model:

Hybrid from Bucharest

Language Requirements:

English C1 (Required)

We are committed to non-discrimination across our global organization and in all our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorable discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.