Business Analyst

Business Analyst: Level 3

Job ID: MHEJP00015054

Location: Fully Remote -US Only

Duration: 12-month contract with probable extension/conversion

Pay Rate: $39/hr on W2

Benefits: Medical, Dental and Vision

Our client is seeking a results-oriented Business Analyst (BA) and highly organized individual with a talent for breaking down high level customer problems and opportunities into discrete actionable pieces of value. The BA has a passion and capability for contributing to the development of world-class online learning solutions - delivered on-time and on-quality. The BA is a self-directed team member with demonstrated leadership potential to effectively work across multiple teams, products, and/or platforms. As part of our Technical Product Management (TPM) team, you will enable the agile teams you work with to build engaging products to address the needs of K-12 teachers and students. The Business Analyst will play a key role in understanding the problems our teachers and students face every day, building that empathy within the teams you work, and managing the team’s backlog as they work to solve those problems. You’ll articulate

requirements, analyzing workflow and processes, write user stories and test plans. In this role,

you will also help your teams develop healthy, productive, and effective ways of working

together.

What will you do?

• Connect the Why to the What
• Work with product leadership to understand the problems to be solved and infuse project goals, problem statement(s), and prioritization into the work of the team.
• Participate in user research and UX sessions, synthesizing feedback into actionable requirements and stories.
• Write user stories (requirements and acceptance criteria that ensures accessibility/a11y compliance) based on inputs from customers, sales, TPM/agile team, and other stakeholders.
• Participate in continuous discovery exercises, including performing competitive analysis and regularly reviewing usage analytics and customer interaction data.
• Drive Cross team collaboration
• Coordinate with supporting teams to clarify and prioritize program-specific requirements.
• Facilitate cross-team meetings and communication.
• Keep the Team Healthy and On Track
• Maintain and groom the backlog with engineers, ensuring JIRA tickets are properly labeled and organized.
• Serve as scrum master, leading agile ceremonies such as standup, retro, sprint planning, grooming etc.
• Support team members to keep work moving forward, removing blockers, and organizing time to address issues.
• Monitor the health of the team, looking for opportunities to address continuous improvement.
• Deliver Customer Value
• Ensure quality of user stories and features before they are released.
• Prepare release notes to communicate enhancements, new features, and bugs being addressed in each release.
• Demonstrate user empathy through the prioritization of customer-reported and production issues. Manage defect triage and communication, ensuring resolutions meets SLAs.
• Work with the team to facilitate release management and communication.

What can you bring to the role?

• A self-starter who works proactively to understand and address the challenges/opportunities ahead of the team
• Attention to detail, organization with the ability to react aptly to changes
• A curious mind, seeking out clarity and deeper understanding
• Excellent written and verbal communication
• Product experience defining and delivering value in Agile-based software development teams
• A penchant for learning quickly and thinking creatively
• Demonstrated success managing multiple projects
• Bachelor's degree or equivalent experience and education
• Experience in Ed Tech, Education, or Digital Content Development a plus