Director

Director – Contact Center & CX Transformation

Sydney, Australia

We are seeking a senior Director to lead enterprise‑scale Contact Center and CX transformation initiatives. This role is ideal for a strategic leader who can shape CX vision, define transformation roadmaps, and deliver measurable business value.

You will partner with executive stakeholders to reimagine customer engagement, modernise contact centres, and embed customer‑led strategies across people, process, and technology—leveraging digital platforms, AI, and analytics to drive outcomes.

Key Focus Areas

• CX strategy, transformation roadmaps, and business value definition
• End‑to‑end contact center modernisation (omnichannel, cloud, automation, AI)
• Customer journey design and experience optimisation
• Executive advisory and senior stakeholder engagement

What You Bring

• Extensive experience leading large‑scale CX and contact center transformations
• Strong expertise in CX strategy, value realization, and operating model change
• Proven ability to influence C‑suite leaders and drive enterprise adoption