Business Analyst

Brief Description

The role

As a Business Analyst in our Growth Ops team, you'll be at the heart of delivering exceptional digital experiences for our customers. You'll work alongside delivery specialists, product owners, and UX/UI experts to design and build best-in-class digital solutions for our insurance platforms.

What You'll Do

• Engage with senior business stakeholders to capture complex requirements and ensure solutions meet business needs and system constraints
• Perform key Agile duties including running workshops, facilitating estimation sessions, and capturing detailed requirements
• Work closely with your delivery team and Product Owner to produce clear, consistent Requirements, Stories, and Tasks
• Conduct in-depth analysis and create comprehensive business specifications
• Ensure consistency of customer experience across our digital platforms
• Actively contribute to our Community of Practice, bringing alignment across the Business Analyst function
  
  

Essential

What experience you’ll bring

• Proven experience working in an Agile environment
• Track record with large, complex technology stacks
• Strong experience in stakeholder engagement and management
• Significant web ecommerce experience
• In-depth understanding of User Experience & Design (UX/UI) principles and practices
• Excellent communication skills—both written and verbal
• Detail-oriented and collaborative mindset
  
  

Desirable Experience

• Knowledge of Agile delivery methodologies
• Background in financial services or regulated industries
• Experience with Atlassian tools (Jira & Confluence)
• Experience organising and facilitating workshops
  
  

Our Perks

Location – Toowong

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility - with options to work from home two days per week.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
  
  

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.