Program Manager, Operational Efficiency

We’re looking for a skilled Program Manager to join the Central Operations team, Ride-hailing

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

The main objective of this position is to lead programs within the Efficiency domain to drive operational efficiency and operations risk management in Rides repetitive operations. This individual has a strong understanding of process design, leverages program management, fosters collaboration across functions and leads programs to achieve their goals while maintaining operational efficiency and process/data integrity. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

Main tasks and responsibilities:

• Leading the Hub Management program to ensure the cost efficiency and structured lifecycle management of hubs dedicated to supporting our partner drivers. Ensure processes and tooling are built or sourced to support data and process integrity and automations.
• Leading the Automated Access Management program to ensure all in-house employees and outsourced agents operating within the Rides vertical have automated access to the tooling and databases required for their daily work while ensuring the risks and regulatory requirements around accesses are managed.
• Leading the discovery of and manage other programs to standardise operational processes and build relevant tooling to ensure the speed, quality and cost efficiency of the operational workflows in the Rides vertical.
• Defining the benchmark of operations within your programs by proposing relevant levers (standardisation, automation, elimination, centralisation, outsourcing etc).
• Developing standard operating procedures (SOPs), design process flows and establish tooling to support said procedures. Conduct process audits where necessary.
• Implementing established processes and tooling across our markets by leading the change management and conducting onboardings where necessary.
  
  
  

About you:

• You have previous experience in program management or a related field and a proven track record of successfully delivering complex programs on time and within budget
• You have demonstrated expertise in working with Operational Excellence tools and problem solving methodologies to assess the efficiency and effectiveness of current operations and drive continuous improvement.
• You are highly analytical and have a data-driven mindset with great Excel skills.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English.
• You are a self-starter with a can-do attitude, ability to take initiative, learn quickly, and think independently.
• You are proficient in project management methodologies and tools.
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
• Some perks may differ depending on your location and role.