UI/UX Designer

Fini is an AI-powered solution designed for customer support, focused on delivering accurate resolutions for high-stakes workflows such as refunds, KYC, account changes, and billing disputes. Trusted by mid-market and enterprise B2C companies across industries like fintech, SaaS, and marketplaces, Fini automates up to 80% of support tickets with 98% verified accuracy, improving resolution speed and customer satisfaction rates. The platform integrates seamlessly with tools like Zendesk, Salesforce, Intercom, and HubSpot, ensuring every response aligns with real policies, data, and systems. With over one million tickets handled monthly for major organizations, including the U.S. Chamber of Commerce and Fortune 500 companies, Fini is committed to meeting rigorous compliance standards like SOC 2, GDPR, and ISO 27001.

This is a full-time remote role for a UI/UX Designer. The UI/UX Designer will be responsible for creating intuitive and visually engaging designs to optimize user experiences. Day-to-day tasks include designing wireframes, prototypes, and high-fidelity mockups, as well as iterating on designs based on user testing and feedback. Collaboration with cross-functional teams, including developers and product managers, will be central to ensuring end-to-end design excellence.

• Strong skills in Mockups, Visual Design, and creating user-centered Prototyping experiences
• Proficiency in User Experience Design (UED), with a deep understanding of user needs and behavior
• Background in Front-End Development, with the ability to collaborate effectively with developers
• Proficiency in design tools such as Figma, Adobe XD, or similar software
• Excellent communication and collaboration capabilities
• Attention to detail and a passion for creating seamless and aesthetic user experiences
• Previous experience in tech or AI-related industries is a bonus
• Bachelor’s degree in Design, Human-Computer Interaction, or a related field is preferred