Senior KYC Specialist (EU)

About us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do

We are looking for a detail-oriented Senior KYC Specialist to join Bitget EU’s Anti-Financial Crime (AFC) / Compliance team in Vienna. In this individual contributor role, you will perform and oversee complex KYC reviews for retail customers (and, where applicable, sole traders), including Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD). You will contribute to a strong EU-compliant onboarding and review framework aligned with Austrian FM-GwG, EU AML/CFT requirements, sanctions expectations, and travel rule considerations.

This role is ideal for professionals with hands-on KYC/EDD experience in crypto, fintech/EMI, or banking, who can apply a risk-based approach and produce high-quality, audit-ready documentation.

Job Responsibilities

KYC / Retail Due Diligence

• Conduct risk-based KYC/CDD/EDD/ODD reviews for EU retail customers in accordance with internal policies, FM-GwG requirements and group standards
• Assess and document customer risk factors (jurisdiction, occupation, product usage, behavioural indicators, adverse information), including defining and applying EDD triggers and review frequencies
• Perform verification and reasonableness checks for Source of Funds (SoF) and Source of Wealth (SoW), ensuring consistency with customer profile and expected activity
• Review and resolve screening hits (sanctions, PEPs, adverse media) and determine appropriate risk outcomes and escalations
• Support investigations by providing KYC context and documentation to Transaction Monitoring/KYT, Fraud and other AFC stakeholders

KYB / Corporate Due Diligence

• Design, document and continuously improve KYB processes, procedures and controls for onboarding and reviewing legal entity customers and counterparty VASPs, ensuring audit-ready documentation standards
• Perform risk-based KYB due diligence including assessment of business model, nature of activities, expected account usage, geographic exposure and crypto-specific risk indicators
• Ensure compliance with FM-GwG and WiEReG obligations: UBO identification and verification, ownership/control structure analysis and application of EDD triggers (high-risk jurisdictions, complex structures)
• Analyse complex ownership and control structures (multi-layer entities, cross-border groups) and translate findings into clear risk outcomes and escalation decisions
• Monitor and assess changes in corporate structures and risk profiles (ownership updates, directors, adverse information), supporting periodic reviews and ongoing due diligence

Quality Assurance & Continuous Improvement

• Maintain high standards of case notes and evidence collection to ensure all files are audit-ready and meet internal QA expectations
• Conduct quality controls over KYC/KYB/EDD/ODD casework: sample reviews, documentation completeness, screening hit handling consistency, SoF/SoW rationale checks
• Contribute to the Quality Assessment framework: help define evaluation metrics, conduct calibration sessions, track defects and provide structured feedback to improve consistency
• Contribute to KYC/KYB training materials and help build awareness of onboarding risks and red flags across the business

Vendor Management & Tooling

• Own/coordinate vendor management for KYC/KYB-related solutions: IDV/eKYC providers, company registry/UBO mapping tools, screening/adverse media platforms, case management systems
• Monitor vendor performance, manage operational issues, support UAT/release validation and track SLA/KPI adherence
• Work cross-functionally with Product/Engineering to define requirements for automation, workflow optimisation and control enhancements

Cross-functional & Regulatory Support

• Act as subject matter expert on retail and corporate onboarding and policy interpretation for internal stakeholders (Compliance, Risk, Ops, Support, Sales/BD)
• Support internal/external audits, regulatory requests and periodic compliance reporting related to onboarding and due diligence controls
• Keep up to date with evolving EU AML/CFT expectations and crypto-specific typologies that impact customer due diligence

What you'll need

• 5+ years of hands-on experience in KYC/CDD/EDD/ODD or broader AML/AFC roles, ideally in crypto, fintech/EMI, or banking.
• Solid knowledge of EU AML/CFT requirements and practical application of Austrian FM-GwG; familiarity with sanctions compliance and travel rule/ToFR considerations is a plus.
• Strong experience assessing SoF/SoW and documenting clear, defensible rationales for approvals, restrictions, and escalations.
• Familiarity with KYC tooling and data sources (ID&V solutions, screening platforms, adverse media providers) and case management systems.
• Excellent English communication skills (written and verbal); German is a strong advantage for Vienna-based work.
• Highly detail-oriented, structured, and able to manage multiple reviews under deadlines in a fast-paced environment.
• Willingness to work in an on-site or hybrid setup in Vienna (depending on business needs) and to complete a background check where required.

Why Bitget?

• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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