IT User Support Specialist

Job Title: IT User Support Specialist

Location: Qatar

Experience: 2–4 Years

Job Summary

We are seeking a proactive IT User Support Specialist to provide technical assistance and ensure smooth IT operations for end users. The ideal candidate will handle day-to-day support, troubleshoot issues, and maintain high user satisfaction.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and applications
• Respond to user queries via phone, email, or ticketing system
• Troubleshoot and resolve IT issues in a timely manner
• Escalate complex issues to relevant teams when required
• Maintain IT assets and documentation
  
  

Requirements

• Diploma or Bachelor’s degree in IT or related field
• 2–4 years of experience in IT support / helpdesk
• Strong knowledge of Windows OS, MS Office, and basic networking
• Good communication skills
• Arabic is a plus
  
  

Skills: documentation,it issues,it support,ms office,basic networking,hardware,software,network issues,it assets,technical support,windows os,helpdesk