Senior UX Researcher

Who We Are

We are a software development company where people, passion, and technology come together to shape the future of real estate through our own innovative products.

Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we're connected to a network of over 45 offices and 10,000+ colleagues across the globe.

Our success is driven by a diverse team of more than 1,400 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more. Think you'd be a great fit? Join #TeamYardi.

Your Impact

We are looking for a Senior UX Researcher with strong product thinking to lead research and experience strategy for our coworking and flexible workspace software suite serving over 1,000,000 users worldwide. The ideal candidate independently manages end-to-end research programs, thrives in complex SaaS environments, and has experience with products that serve both business buyers and end users - ideally in ecommerce, marketplace, or lead-generation contexts.

In this role, you will drive alignment across product, engineering, sales, support, and implementation teams, championing research rigor and ensuring product decisions are grounded in user needs and market realities. You'll have the autonomy to shape research strategy from the ground up, with strong executive support and access to cross-functional partners who value evidence-based decision-making.

With Yardi, you'll join a collaborative, high-performing marketing department of over 150 specialists working across Yardi's global product portfolio, where innovation, learning, and professional growth are actively encouraged.

This hybrid role requires working from the office at least once a week, so please take into account that you should be based in or near Cluj-Napoca.

Please submit your application in English.

What You'll Bring Along

• 5+ years in UX or Product Research, with meaningful experience in B2B SaaS, B2C ecommerce, or data-intensive products.
• Bachelor’s degree in PR, Marketing, Advertising, Communication, Journalism, or related fields is preferred but not required.
• Strong product thinking with a solid understanding of market dynamics, customer segmentation, competitive landscapes, and business objectives.
• A proven ability to influence product decisions through disciplined, evidence-based insights.
• Demonstrated skill in identifying broken flows, diagnosing root causes, and improving user experiences across web and mobile applications.
• Expert-level qualitative research skills including interviewing, synthesis, modeling, and structured communication of insights, complemented with quantitative data such as analytics, surveys, and A/B test interpretation.
• Ability to establish and uphold research best practices, maintain rigor, and align teams around fact-based decisions.
• Experience contributing to mature products with complex workflows and significant operational impact.
• Deep understanding of UX design principles, product development processes (including Agile/Scrum), and engineering constraints.
• Exceptional communication skills, including the ability to tailor research narratives for executive, technical, and commercial audiences.
• Experience working with global teams spanning multiple time zones and business units.
• Professional fluency in English, both written and spoken.

Nice to Have

• Experience in PropTech, coworking, commercial real estate, or flexible workspace industries.
• Background in building or scaling research practice within an organization.
• Familiarity with tools such as Maze, UserTesting, Hotjar, Dovetail, Pendo, Google Analytics, or Figma for prototype testing.

What You'll Do

• Own the UX research and user testing roadmap for the Yardi coworking product suite.
• Build and maintain research frameworks, templates, and methodologies tailored to the product portfolio.
• Partner with UX, Marketing, Product, Sales, and Engineering to convert insights into clear, feasible, and high-impact product decisions.
• Define scope and champion a disciplined, outcome-driven research process.
• Conduct ongoing industry and competitive analysis, develop deep knowledge of the coworking and flexible workspace market, and align UX strategy with real-world market demands and differentiation opportunities.
• Lead structured feature discovery by defining precise problem statements, mapping user behavior, motivations, mental models, and operational constraints.
• Identify workflow gaps, friction, UI and usability failures across complex scenarios, and drive clear recommendations for resolution.
• Consolidate and synthesize customer feedback from all channels into coherent, actionable evidence that directly informs product direction.
• Produce high-impact research outputs, e.g. personas, journeys, workflow maps, behavioral insights, and opportunity models designed to influence decisions at every level.
• Present research findings and strategic recommendations to leadership on a regular cadence.

What you'll enjoy once you become part of the Yardi Romania team

• A flexible hybrid work setup that blends the best of remote and office life.
• Up to $2,000 per year reimbursed for eligible learning and professional development expenses.
• 40 RON/working day meal tickets (taxable according to current legislation).
• Up to 26 vacation days to recharge your energy, based on tenure.
• Comprehensive private medical insurance (including dental care, physiotherapy & psychotherapy) for you and your dependents.
• Up to 20 days of EU remote work per year, subject to current policy.
• Annual salary review to keep it in line with your performance and industry changes.
• The possibility of a yearly bonus through our profit-sharing program.
• Life insurance for you & global travel insurance for you and your family.
• Currently granting a fixed monthly Work/Life Stipend for your well-being activities.
• Discounts at gyms, restaurants, and other service providers.
• All necessary equipment provided for both home and office setups.
• A modern, central workspace @ The Office in Cluj-Napoca, with an open-air terrace and game rooms to unwind.
• Fresh fruit, snacks, and specialty coffee available daily at the office.
• Engaging office events, themed parties, and team buildings