Desktop Support Engineer

We have a new opportunity for "Desktop Support Engineer " with our client. Interested candidates send me your CV to [email protected]

Title : Desktop Support Engineer

Location : Abu Dhabi - UAE

Duration : 12+ Months contract Extendable

Rate - 7000 AED / Month

Job Role

Provide desktop and end-user support within the organization’s IT environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and peripheral devices to ensure optimal workstation performance. The role involves troubleshooting technical issues (in-person, remotely, or via service desk tickets), providing timely resolutions, and escalating issues as needed.

Experience / Knowledge

Minimum 4 years of experience in desktop/end-user support, IT helpdesk operations, or technical support.

Strong knowledge of PCs, laptops, desktop hardware, and peripherals.

Solid understanding of network protocols, operating systems, and IT standards.

Experience in troubleshooting hardware, software, and peripheral devices (printers, scanners, IP phones, mobile devices).

Experience with diagnostic and asset management tools (SCCM, Lansweeper, ManageEngine, Altiris, or equivalent).

Ability to work independently and in a team environment.

Excellent time management, prioritization, and communication skills.

Ability to maintain professionalism under stress and follow customer SOPs.

Essential Skills

Windows 7/8/10/11, Windows Server 2012/2016/2019

macOS support (latest versions)

Active Directory, Exchange Online / Office 365 administration

Microsoft Endpoint Manager / Intune

Asset discovery and management tools (SCCM, Lansweeper, ManageEngine Desktop Central)

Mobile device support (iOS, Android, MDM solutions like ManageEngine, Intune)

Remote support tools (ME Desktop Central, SCCM, )

Strong troubleshooting and problem-solving skills

Good verbal and written communication skills

Desirable Skills

ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow, Remedy)

Virtualization experience (VMware Horizon, Citrix Virtual Apps & Desktops)

Knowledge of scripting (PowerShell, Bash) for automation and support tasks

Experience with cloud platforms (Microsoft 365, Azure AD, Google Workspace)

Qualifications & Certifications

Microsoft certifications (MCP, MCSA, MCSE, or equivalent)

ITIL Foundation V3 or V4 Certification

CompTIA A+ and Network+ certifications (desirable)

Diploma or degree in Computer Science, IT, or related field