Desktop Support Engineer (Onsite – Intune, SCCM, Autopilot)

About the Role

We are hiring a Field Support / Desktop Support Engineer to provide onsite IT support across client locations in an enterprise environment.

This role requires hands-on experience with device deployment, troubleshooting, and endpoint management tools. The candidate must be comfortable working in field/onsite environments, handling user devices, and supporting VIP users.

We are specifically looking for candidates who have worked onsite (not service desk or remote-only support).

🔧 Key Responsibilities

• Provide onsite/desk-side IT support for laptops, desktops, tablets, and mobile devices (iOS & Android)
• Perform IMACD activities (Install, Move, Add, Change, Dispose) across all sites
• Handle device provisioning, imaging, re-imaging, and deployment
• Support hardware refresh activities and bulk device rollouts
• Troubleshoot hardware, OS, application, and network issues
• Provide support for printers, scanners, and peripherals (installation, troubleshooting, cartridge replacement, print issues)
• Manage user onboarding & offboarding (device allocation, configuration, asset updates)
• Deliver VIP/VVIP onsite support with high service standards
• Assist users with data backup and migration activities
• Maintain and track IT asset inventory and lifecycle (CMDB updates)
• Coordinate with OEM vendors and third-party service providers for repairs and replacements
• Support meeting rooms, AV/VC setups, and Zoom/network-related activities
• Participate in major incidents, changes, and problem management activities
• Handle device disposal and EOL processes as per client policies

⭐ Mandatory

• Windows Autopilot
• Azure Active Directory
• Print Spooler troubleshooting
• PST & OST file management in Outlook
• Experience supporting VIP/VVIP users onsite
• ITIL Foundation (preferred)
• Service Now Ticketing tool

🎯 Experience Required

• 2–5 years of experience as an Onsite / Field Support Engineer
• Strong experience in desk-side support and device handling
• Experience working in enterprise environments and multiple locations