Product Manager – Customer Journey (Heat Pumps) – Berlin – €85,000

Product Manager – Customer Journey (Heat Pumps) – Berlin – €85,000

This company operates in the renewable energy sector and is scaling its heat pump installation business across Germany.

As demand increases, they are looking to introduce a dedicated Product Manager to take ownership of the full customer journey and improve how the service is delivered end-to-end.

This is a newly defined role where product is not yet fully established. The focus is on bringing structure, identifying friction, and driving measurable improvements across the entire customer experience.

Why this role is interesting:

• Ownership of the full customer journey across a complex, real-world service (not just software)
• Opportunity to introduce product thinking into an environment where it doesn’t yet fully exist
• Direct impact on customer satisfaction, process efficiency, and business performance
• Close collaboration with engineering, operations, and commercial teams
• A role that combines product discovery, execution, and cross-functional influence

What you’ll be doing:

• Taking ownership of the end-to-end customer journey (consultation, installation, billing, after-sales)
• Identifying friction points across the process and prioritising improvements
• Translating customer needs into clear product requirements for engineering and operational teams
• Working closely with stakeholders across sales, operations, customer service, and tech

What we’re looking for:

• Experience in Product Management with clear ownership of outcomes (not just coordination)
• Strong focus on customer experience and real-world impact
• Experience working in dynamic environments (startup, scale-up, or similar)
• Fluent German (required)

Interviews are already underway, so timing will be important. Apply now to avoid missing out.

Keywords: Product Manager, Customer Journey, Customer Experience, Product Discovery, Product Delivery, Stakeholder Management, Berlin, Renewable Energy, Heat Pumps, Service Design, Customer Research, Process Optimisation