Key Account Manager

Company Description

USPEX, a fintech company and payment gateway solution provider, offering advanced, secure solutions for credit card processing and diverse payment methods. Specialising in seamless transactions, it supports multi-currency operations, ensures PCI-DSS compliance, and integrates effortlessly with various e-commerce platforms.

Responsibilities:

Inbound Lead Management

• Handle incoming leads from partners, referrals, and internal channels.
• Understand client needs, qualify opportunities, and guide prospects through onboarding.
• Support deal progression in collaboration with internal teams.

Client Growth & Relationship Management

• Build strong, long-term relationships with clients.
• Identify opportunities for account expansion and increased product adoption.
• Contribute to revenue growth through upsells and retention initiatives.

Onboarding & Activation

• Oversee client onboarding and ensure smooth activation.
• Coordinate with technical and operational teams during setup.
• Improve onboarding efficiency and reduce time-to-value.

Client Engagement & Support

• Maintain regular communication and monitor client performance.
• Proactively address challenges and coordinate issue resolution internally.
• Ensure a high-quality client experience and long-term satisfaction.

CRM & Reporting

• Maintain accurate client records and activity tracking in CRM systems.
• Provide structured updates on account status, risks, and opportunities.

Requirements:

• Has 2+ years of experience in Account Management, Customer Success, Sales, or Partnerships.
• Communicates clearly and builds trust with clients.
• Is organised, proactive, and comfortable managing multiple accounts.
• Works confidently with CRM tools and data insights.
• Thrives in fast-paced, collaborative environments.

Nice to have:

• Experience in fintech, SaaS, payments, or regulated industries.
• Familiarity with onboarding processes or platform integrations.
• Startup or scaling-company experience.

What we offer:

• Dynamic, supportive and ambitious team.
• Health insurance and wellness benefits.
• Opportunities to grow, lead, and shape USPEX's compliance ecosystem.