Senior Service Contract Performance Manager

Will you join us in humanizing technology?

About The Job

We are a large company with a start-up spirit. We organize ourselves into expert knowledge Units that collaborate with each other.

That's why we are looking for curious individuals who are motivated by challenges and eager to grow personally and professionally, to join our team and make a positive impact on the world through technology.

ARE YOU UP FOR THE CHALLENGE?

We want you to be a part of our team, from Luxembourg, as an Senior Service Contract Performance Manager.

WHAT WILL YOU DO IN YOUR DAY-TO-DAY?

• Monitor and manage performance of IT managed service contracts
• Ensure compliance with SLAs and contractual obligations
• Analyze service performance and identify improvement opportunities
• Review SLA results and calculate deviations/penalties where applicable
• Coordinate with service providers and internal stakeholders
• Lead and participate in service and project coordination meetings
• Oversee project delivery and documentation quality
• Support service improvement initiatives and contract lifecycle activities
• Align services with business needs and IT strategy
  
  

WHAT DO WE EXPECT FROM YOU?

Education & Languages

• Master’s degree (or equivalent – EQF Level 7)
• English (B2 minimum)
• French (B2 minimum)
  
  

Experience (Mandatory)

• 15+ years in IT service management
• 5+ years managing large IT outsourcing / managed services contracts
• Experience with large teams (100+ FTE)
• Complex infrastructure environments (data centres, cloud, OS)
• Strong background in:
• SLA management & reporting
• Contract lifecycle management
• ITIL-based service management
• 5+ years in project/program management
  
  

Certifications (Mandatory)

• PM2
• ITIL Foundation
  
  

Security Clearance (Critical)

• Valid EU SECRET / SECRET UE clearance (mandatory)
• Applications without this clearance cannot be considered