C-VIP Hospitality Manager

IGA Istanbul Airport, the largest infrastructure project in the history of the Republic of Turkiye, began operations on October 29, 2018. Turkiye’s gateway to the world, the airport continues its operations as a significant global hub, connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.

İGA Istanbul Airport, honored by Skytrax as the “Best Airport of 2023,” “World’s Best Airport Shopping Experience,” and “Most Family-Friendly Airport,” and by ACI as Europe’s “Best Airport Over 40 Million Passengers,” “Most Enjoyable,” and “Cleanest,” continues to set global standards.

At İGA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented ‘’Hospitality Manager (CVIP Team)’’ to join us at the “meeting point” of the world.

Your Journey Begins With a Unique Role ✈️

• Lead and manage all front-of-house operations, including Front Office, Guest Relations, Housekeeping, Food & Beverage and Valet/Delivery teams,
• Ensure end-to-end guest satisfaction, overseeing all guest touchpoints with a premium service mindset,
• Maintain daily operational oversight with strong field presence and hands-on leadership,
• Ensure consistency with international luxury hospitality and premium service standards,
• Act as the key operational bridge between on-ground teams and senior management,
• Drive service excellence, consistency, and continuous improvement across all guest-facing operations,

Proudly Show Your Skill to the World 🌍

• 10+ years of experience in hospitality, with a strong Front Office and Guest Relations background,
• Proven leadership experience in luxury hotels; experience in luxury aviation / VIP terminal operations,
• Deep understanding of premium guest experience, service design, and operational excellence,
• Strong people management skills with the ability to lead large, multi-disciplinary teams,
• Excellent communication, stakeholder management, and decision-making skills,
• High level of operational awareness and a guest-centric mindset,
• Focus on guest confidentiality and data security standards throughout all processes,
• Great attention to diction and professional appearance,

What Awaits You in IGA 💎

• You can benefit from Private Health Insurance,
• You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
• The İGA family is growing more with your inclusion, and our little IGA members can benefit from daycare support until they reach 68 months-old!
• You can benefit from many different stores and services provided at IGA Istanbul Airport!
• You can benefit from discounted prices and privileges through our collaborations with many leading brands!
• You can enjoy a variety of delicious meals in our cafeterias at the Airport and IGA Campus!
• With IGA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
• Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and Sile!
• At IGA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
• You can win surprise gifts through various contests and draws,
• With the orientation program at IGA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
• Celebrate your new age with joy at the monthly organized birthday parties at IGA!
• With the privileges provided by IGA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
• IGA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!

Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari."

• The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment.