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- Oversee day-to-day BAU operations, ensuring high availability, performance, and reliability
- Act as the primary point of contact for business users on system issues, service requests, and enhancements
- Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
- Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency
- Knowledge and experience in .NET and Azure
- Oversee system configuration, release management, and change control for Microsoft Dynamics 365
- Ensure data quality, integrity, and proper usage across the system
- Recommend continuous improvements
- Enforce governance and compliance with relevant policies
- Ensure adherence to data protection requirements under the Personal Data Protection Act
- Support enhancements and releases, including requirement analysis, testing, and deployment coordination
- Maintain system documentation, SOPs, and knowledge base articles
- Drive data quality, reporting, and analytics to support policy-making and operational insights
- Strong analytical, troubleshooting, and stakeholder management skills is preferred
- Ability to manage vendors and support service delivery in an SLA-driven environment is preferred
- Proficiency with requirements management tools (e.g., JIRA, Confluence)
Key Skills
Ranked by relevance
high availability
jira
sla
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- Posted
- Apr 08, 2026
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Singapore
- Company
- Unison Group
Industries
IT Services
IT Consulting
Categories
Other
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Firmware/Embedded Software Engineer - Controls
2026-04-10
Full-time
Entry
Canada
IT Services
Other
View Job Details
Related
Business Analyst
2026-04-11
Full-time
Associate
Romania
IT Services
Research
View Job Details
Related
Chief Data Officer - CDI
2026-04-11
Full-time
Not Applicable
Luxembourg
IT Services
Other