IT and Security Coordinator

IT and Security Coordinator - Junior

Security Clearance: Must hold Active NATO SECRET

Tallinn, Estonia

The IT and Security Coordinator supports the daily operation, maintenance, and security of the organisation’s IT infrastructure. The role combines hands-on technical support, device management, and cybersecurity incident triage within a Microsoft-centric environment.

Roles & Responsibilities

• Administer and manage Microsoft-based digital infrastructure, including security configurations and controls
• Build, configure, and deploy IT equipment (Windows, macOS, and iOS) for staff
• Troubleshoot and resolve user technical issues, escalating where necessary
• Perform initial triage of incidents within the Microsoft 365 environment using tools such as Defender (Security Center) and Purview
• Review, manage, and escalate security incidents as appropriate
• Collaborate closely with the security function on all IT security matters
• Review and improve IT Service Management processes
• Liaise with external stakeholders (e.g., NCIA and industry providers) regarding IT services
• Manage physical IT assets and devices using Microsoft Intune and Apple Business Manager
• Carry out additional duties as required

Essential Requirements:

• Higher vocational training in a relevant discipline with at least 2 years of relevant experience, OR a secondary education qualification with 4 years of relevant experience
• Minimum 2 years’ experience in IT support, including configuration and management of Microsoft 365 and Azure environments
• Working knowledge of IT device management and security tools, including: Microsoft Entra, Microsoft Intune, Apple Business Manager, Microsoft Defender
• Strong administrator-level knowledge of: Microsoft Office Suite, Collaboration tools (Microsoft Teams, SharePoint) and Automation tools (Power Automate)
• Minimum 2 years’ experience in first-line cyber incident response
• Proven experience troubleshooting and resolving end-user device issues
• Excellent written and verbal communication skills, including the ability to produce: User documentation, Operational procedures, User guides

Desirable Qualifications:

• Knowledge of API integration and/or software development
• Professional certifications in IT or Cyber Security (e.g., CISSP, ITIL v4)
• Experience in innovative or technology-driven environments
• Experience working with ERP systems
• Knowledge of NATO policies and procedures

Additional Information

A flexible teleworking policy is in place, allowing a mix of office-based and remote work, subject to managerial approval.