Desktop Engineer L1

Iron Systems, Inc

Finland · Full-time · Not Applicable

Job Description

Technical Requirements: The candidate must have 6 to 8 years in Field Services / Onsite Support Services
PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
Good technical knowledge of Windows operating system (Windows 10 and 11)
Knowledge on Microsoft Office 2016 (Office 365)
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Ability to perform remote troubleshooting and provide clear instructions
Experience in Handling Windows Imaging Project
Experience in software development, processes, and methods
Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
Ability to coordinate and interact with various teams to arrive at a quick resolution.
Ability to organize workload for effective implementation.
Ability to interact effectively at all levels with sensitivity to cultural diversity
Ability to adapt new product support as the organization evolves.
Knowledge on SCCM and Intune administration
Knowledge on mass OS deployments
Experienced in maintaining multiple OS image and hardware models
Experience in Microsoft’s OEM Pre-installation Kit (OPK) tools
Knowledge of PXE and DHCP functionality

Soft Skills:

Strong interpersonal skills
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Able to handle unforeseen situations
Excellent problem-solving and multitasking skills
High level of acceptance
Can drive value and its methodology
Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
Experience working in an operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
Experience in the management of multi-discipline teams in distributed locations
Demonstrable results in a business customer-facing role, with a track record of delivering

Responsibilities

Bulk refreshes (smarthands GLOPAS)
Refresh PC support with individual users.
Management of existing Recycle cages at Customer sites
Management of any existing Loaner lockers at Customer sites
Coordination for Laptop provisioning to New starters
Laptop configuration for New starters
Assist with Problems—Driver Updates/Patching/Firmware
BTO requirements
Asset management
Coordinate Asset repair and Break-fix with equipment provider
Hardware storage utilizing the customer’s on-site storage provisions
Couriers/packaging utilizing the customer’s on-site courier/packaging service
Communicate designated points of contact at each site from Facility Management
Coordinate goods receipt with on-site facility management.
Coordination and getting on-site assistance from Facility Management
Desk setup/maintenance (In Country or FM)
Hardware Troubleshooting (Mobile / Tablet)
Software Troubleshooting (Mobile / Tablet)
Issue handling
Coordinate Ordering with Equipment/Service Provider
Coordinate Returns with Equipment/Service Provider
Networks, GLOPAS, Conferencing, Server/Storage, Printers
Support any Crisis Management activity as per the plan and responsibilities mentioned for
Support track and as may be required by other tracks.
Defining and setting up a process for local announcements
Marketing and branding for local announcements
Content, format and medium of local announcements
Planning the local announcement—date, time, venue and medium
Making the local announcement with approved content, format and medium
Change Advisory Board Meetings and Document Review
Office Calls and Follow-up actions
Monthly performance reporting
IT Induction of new users
VIP Support (when a country has an IBA)
Advance forecasting and notification of IBA
User follow-ups, escalations for tickets, email queries, complaints
New Starter Tracking: Hardware Orders, AD Account & Phone
Coordinating WEEE ("Waste from Electrical and Electronic Equipment") with Facility
Management and a third-party vendor
Coordinating with facility management teams to ensure management of User guides
Providing training and support for new employees (monthly)
Assisting users in adapting to new technologies (scheduled quarterly connect session)
SCCM & OS Troubleshooting
License & Software Services Team Meetings
Writing Knowledge Articles
Reviewing aging articles
Presenting knowledge items to team
Reviewing and approving proposed or new Knowledge articles
OS version updates and Profile recreations (vulnerability tickets)—if central workplace services
team is not able to deploy updates or create profile due to any reason
General queue monitoring, dispatching tickets, problem tickets

Educational Qualification

Bachelor’s degree in technology OR equivalent higher education in I.T.

Training, Certification Relevant technical certifications, such as: CCNA/A++/Comptia

Key Skills

Ranked by relevance

storage crisis management branding dhcp

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